baw53

Maybe those that chastise have never been confined to their cabin as we were on our last cruise when we got covid. 8 of our 12 days cruise were spent reading ( thank goodness for Kindle and ebooks) watching the world go by from the balcony or watching films on the TV.

Make sure you get the right documents from Cunard before you leave the ship if you need to make a claim on your insurance( I hope you never have to ) .I had problems getting the right letters whilst on board .The morning we were due to disembark I got 2 letters pushed under the door at 5.30am , one for me and one for my husband , his had the incorrect dates on.The replacement which I received after numerous phone calls between 5.30am and 8.45am was pushed under the door 35 minutes before we disembarked but it is not clear enough for my husbands' claim as it was rushed and is addressed to Mr&Mrs but only refers to ' guest' ( singular' ) having being quarantined for covid.I am now having to wait for a ' proper' letter from Cunard before my claim can be sorted .

Had an excellent nights sleep in my own bed after a stressless drive home , hardly any traffic holdups ….M3,A34,M40,M42 and M6 , journey time of 3 1/2 hours …now looking forward to Christmas..I still believe I did the right thing after self testing positive and having it confirmed .I like to think I am a decent human being and could not have mixed with others knowing I had covid and could give it others that could easily have had it much much worse than I did and become seriously , if not dangerously Ill with it.I could have worn a mask , tried hard to keep my distance removed it at mealtimes but the very thought as the waiters bent low over me ….’ did I just give you covid, I know I could have because I have got it ?’No, that’s not the sort of person I was brought up to be.The isolation was tedious , our covid steward was excellent .The management not so.The debacle re getting the necessary documents was disgraceful.We never received one phone call throughout our 9 days of quarantine to ask after our health or well being ..not 1, not from management nor medical officers.We were given written instructions of what we could and couldn’t do and a thermometer and that was that .The message was clear ‘ get on with it’ .We did.I cleaned our cabin , bathroom and toilet.I changed our bed linen .I asked for complimentary internet , it took a while and several phone calls to get it.That was all we got.Everyone on board had food and drink and free room service so nothing special there.We saw 2 shows , never got an afternoon tea, nor lunch in the Golden Lion .My lovely outfits for Masquerade and Roaring Twenties remained in the wardrobe …if we had received just 1 phone call from someone other than our covid steward throughout it really would have made a difference .I don’t think that’s a lot to ask from Cunard.Oh , I forgot …just when we thought it couldn’t get any worse as 9.30am approached ( the time we were told to be ready to leave ) it did ….we had been forgotten….We waited and waited …I phoned and was told they were busy but someone would come …We waited ….I phoned at 10am ….at 10.10am a young female ‘ maskless ’ crew member arrived and escorted us to the lift 50 yards away.In it there was an elderly lady wearing a mask .She had had covid since last Saturday and she too confirmed that she had not had any phone calls from management and she had been all alone in her cabin.I. could see how sad she was from her eyes.My heart sank , I felt so selfish for complaining about anything as I had had my husband of 55 years with me the whole time .Our covid steward arrived and escorted us down to the depths of the ship.We 3 walked off together from then on feeling even more alone as there was no further ‘ assistance ‘( lol) .We 3 collected our cases…the only 3 left in the building…we walked out together , she got in a taxi and we walked through the drizzle the couple of hundred yards to the only car in the middle of the vast car park .I said to my hubby ‘ Home James and don’t spare the horses’ I never even turned my head to look back at the ship.I can assure you we will never sail with Cunard again , not just because of our covid experience but the cabin is very dated , with a very small bathroom ( don’t bring a cat, you can’t swing it) The TV is just a screen for showing very old films of their choice ,not yours, and is in the wrong place , it is fixed to the wall difficult to watch in comfort…I know, I know ….who watches TV on a cruise? With Saga we could watch all the shows from our cabin …Saga are way, way in advance of Cunard technically, their cabins are sooo comfortable ( and their managerial staff are wonderful too)We do have a Celebrity cruise booked but only held with a minimal ‘ future cruise’ deposit of £85 booked on our last sailing with them .I said never ever again but my hubby says at least we would have modern technology and comfort in the cabin and the views of the Fjords would still be amazing from the balcony…..the jury’s out! Hope you all have a lovely Christmas ….I know we will .

My error…I was so relieved to get these ‘ pieces of paper’ …..they aren’t quite right but will have to do as I am losing the will to live …..mine has my full name at the top ,and refers to the ‘ above mentioned guest’ my husbands has ‘ Mr and Mrs W ‘ the top and states the ‘above mentioned guest’ …..I give up.I have a long 5 hour drive in pouring rain to negotiate.I need to try and calm down.

At last…35 minutes before we disembark .The letters are very basic .They are just a statement of fact on Cunard headed notepaper…., the cruise number , the date we embarked , the dates of our isolation … not in an envelope and not even signed.!

I should add the importance of the correct days. We can claim £200 per day ….1 day difference for me and 2 for my hubby equals £600 .

I am so angry this morning.I have been waiting for the vital letter to be able to claim from our insurance company .We were promised it at 3pm yesterday afternoon after our last test.I phoned at 6pm .I was told they would chase it up and call me back .They didn’t.I phoned at 8pm .again I was told …we will chase it up and call you back… told the letter is with housekeeping you will have it shortly .It never came.I phoned at 10pm ….you will have it in the morning ……2 letters were delivered at 5.30am .Mine states I was placed in isolation on the 15th Dec and my husband , who has never left my side and was tested at the same time, states he was placed in isolation on the 16th……Totally inaccurate …..were both placed in isolation when we got the results of our test on Wednesday 14th and have not set foot outside of this cabin since then.I phoned again ….wait for it …..’ can you come down to the office?’ ….I am in isolation…..oops , sorry of course you are…..it won’t be a problem to change the dates to correct ones….but….there isn’t in anyone in the Managers Office until 7.30 , can you call back then? ‘ ….we are due to leave the ship at 9.30am ….I am spitting feathers.It really isn’t good enough.We really could do without this stress and aggravation.I am almost 78 and my hubby is 75.I think we deserve better.Be warned …think twice before you cruise .

Well whatever the news is today it will be a bit pointless getting it.We were hoping that we would get tested first thing in the hope of a ‘ negative’ which would have given us a day to get out of this cabin and stretch our legs and eat at a table .Looks as though we were forgotten .Our covid steward delivered luggage labels and disembarkation instructions which obviously would not be an option for us if we are positive .I phoned the Pursers .Office and was told to disregard the labels and info if we test ‘ positive ‘as we would be the last off the ship with different labels being issued She took our car parking details and said she would chase up the re test…..phoned me back , it’s ‘around’ 3pm this afternoon results after 4pm then , it took an hour last time ….about as useful as a chocolate fireguard if we are negative…..after 9 days it would be 1 evening to look forward to.( it could have been a full day with a bit more effort on their part) I was told there are 3 cabins in quarantine as of this morning, not as if they are snowed under ! I did something I have never done , removed auto gratuities but have given very generous tips to the room steward who looked after us for the first 3 days and has waved when he saw us at our door and contacted our covid steward for us , also a generous tip for the ‘ covid steward ‘ for the other 9…these 2 young men have been the only personnel to ask how we are each day .Not one phone call from any other staff member to enquire as to our health or well being. I also tipped room service well for their dozens of deliveries….these crew members have been excellent( even though the food wasn’t always that great, really looking forward to some HOT food when we get home ) Some advice for you all …..take out the best travel insurance cover possible( we did , thank goodness ) .Travel with plenty of ’ over the counter ‘ medication for colds and flu etc…Anti bacterial wipes , masks and your own hand sanitizer…non were offered ( I packed plenty….good job I did ) Load up your iPads with iBooks and Kindle books too.Can’t wait to get home , this will be our last cruise we won’t risk this happening ever again .

Was told by the nurse there are 2 other passengers with covid and 9 or 10 crew.There was a passenger taken to hospital whilst we were in Lisbon ( around 5.30pm) .The ambulance was just below our cabin ( we are deck 5 , mid aft) .I asked the nurse if it was covid related and she said it wasn’t , it was other health issues.

Both tested positive again this morning.Really surprised as we are both feeling so good, we are eating and sleeping well, no signs of covid at all. I had showered , dressed , hair and make up done and ready to leave the cabin, even had my phone and room card in my pocket when the phone rang ! ..looks like this was definitely the ‘ cruise that never was ‘ .

I’m quite good at changing duvet covers in enclosed spaces now.It does help that they are delivered already inside out .We have twin beds and hospital corners are proving to be a little difficult though.😀🛳🛏🛏

Update re quarantine.I thought we would be tested today as it is the 6th day, but apparently the day we tested positive is classed as Day Zero and it’s 6 days from then.Fingers uncrossed this morning now and will be tightly crossed again tomorrow. We both feel fine and have obviously had mild covid , only the first couple of days we weren’t too well .We have had the full MDR menu as well as the full Room Service menu to select from but our choice has been limited to cold food only as once we tried the ‘ hot food’ , it wasn’t , it was barely warm by the time it got here.We were given complimentary Premium Wi-Fi which has been a bonus and help keep us sane .Our covid steward’ has been a treasure even bringing little treats we haven’t requested.

Passengers from 2 more cabins tested negative today ….now only 3 cabins with covid .Our test is late tomorrow afternoon so we miss the 2nd day here in Lisbon . Our 5th day, today has seemed to be the longest.We have coped well with quarantine , it has been quite an experience but fingers crossed it ends tomorrow.

I am in the UK and I have full travel insurance with cruise extension and covid cover.Qualifying us for ‘ up to £1000 per person for cabin( got this cruise at bargain price with port parking , balcony cabin for under £2000 );confinement .Medic office have done the necessary paperwork for me , was told I will probably get quite a bit of the cruise cost back as have missed all but 1 of the ports.Def going to be at least 6 days but the document we were given states isolate for 10…..have been asked about getting home when we return to Southampton so think it.may well be 10 now I have read that…….C’est la vie…it will be whatever it will be…..just this minute had a phone call , not being tested until Tuesday evening next week , it will be a PCR test not a lateral flow.

How good it is to get a knock on the door and see different face ( all be it masked) Our lovely ‘ covid steward’ just called with more tissues and bottles of water .1 cabin is now free of covid , no more new cases.Nice to chat for a few minutes.Good job me and hubby get on and are still the best of friends….after 55 years of marriage it’s probably just as well.Both feeling a bit better this morning .I still have no appetite , managed 1 slice of toast and some melon for breakfast…this will be the first cruise that I lose weight .We are in Malaga , I have a view over the water to the hills , hopefully it will be warm enough to sit out on the balcony today but we have to keep moving and do as much exercise as we can , going to try and make it 1 mile this morning ( door to balcony without knocking my knee on the table).