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DMCruiser

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Posts posted by DMCruiser

  1. Thanks for a wonderful review! You are quite the writer and kept my interest the whole way. We took the cruise from LA to Hawaii and back on the Crown last October and loved every minute. We had been to Hawaii on many land trips so we only did those things that we love about Hawaii. Your review brought back many memories! Enjoy your next cruise and I will look for your review!!

  2. When I discussed the cancellation with the Viking agent, I was told that I would have had until a date in June to cancel the cruise and simply lose $100 per person even without insurance. After that date, I would have had to file through the insurance to get a refund. I have certainly learned my lesson, always book through a TA!!!

  3. I understand that insurance is not refundable. However, my point, was that the Viking agent should have told me when the final date was that I could not get a full refund after. I really should not have purchased insurance until June even though full payment was due in September. If I had not purchased insurance I would not be out the costs of insurance and would still have gotten my full purchase refunded until June 2017.

  4. Very disappointed with Viking River Cruises. Last August we booked our first river cruise, after many ocean cruises with many cruise lines. The cruise was for October 2017. In late September, my husband was diagnosed with a serious, progressive disease and we had to cancel the cruise more than 300 days prior to sailing date but after final payment. At the time we booked the cruise we also purchased insurance. After much discussion with Viking, they only refunded our payment for the cruise but would not consider refunding the insurance amount. If I had not purchased insurance at the time of booking, I still would have received full payment refunded up until June 2017. In other words, I should not have purchased insurance until June 2017 and I would not have been out the $850. It seems like the Viking agent at time of booking, should have made that clear. This process is clearly different from ocean cruises. In addition, I did not use a TA for this booking....won't do that again.

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