I normally don’t respond but would like to give another situation. We sailed along with 4 other rooms on a high end line (think $20k per cabin for 9 nights and you can pretty much figure out which line). One of the cabins asked for coffee to be delivered at 7 am. (This line provides butlers to each cabin), they were point blank told by their butler, “I don’t start until 7:15”. I will more than be happy to settle for a cheaper line knowing going in that I might not get my coffee until later 🤣🤣🤣. All I can say, it was One and Done for the 10 of us this upscale line.
BTW, had dinner with a very nice couple who had done over 500 nights on this high end line and they too had horrible service…