PhotogrFrGal

Yippee! Refund has been issued! Of course he said it would be 2 weeks before I would probably receive it. As an added bonus, he is fixing problem with husband's captain circle number being wrong, which we tried to get fixed last year!

@Loveh2ofl Glad you received quick resolution. I received a call from refund department yesterday. She has to discuss with “leadership”. I forwarded all documentation again. Supposed to receive call by tomorrow. Really how difficult is this?

UPDATE: Received a call today from Onboard Experience Department Guest Services. Looks like the Twitter DM worked for response from Princess. Have direct number and reps email, too. Had to resend all the documentation and he will let me know tomorrow.

just sent a looonnggg message, I don't think it was a tweet as it definitely exceeded character count, but it was to their official twitter account. We will see if there are any results for this method.

Where do you comment? I have never done this. I go to the official Princess twitter account and cannot see where to add a comment. Do I just respond to the most recent tweet?

Does anyone out there know a phone number to contact the refund office? Or someone with some authority? We are trying to get refund for COVID isolation hotel from August 2022 (yes August). I tried to file but was told I had to wait for Princess insurance to determine what we could get. AON claim was filed in Sept and received the first week of April. I immediately filed for the Princess refund, which was covered under the "Cruise with Confidence" at the time of our trip. The confirmation said 4-6 weeks for refund. I called Princess Customer Service the first week of June. Was put through to Guest Services. The Rep told me that for some reason claim was closed out. She filed the claim again. She said she would call me once there was activity on that claim. I called again last week. Again after explaining my story to the Princess CS rep, they put me through to Guest Services. The rep tried 3 times to get through to the refund department. She said that there is note on my claim that it is accelerated due to time we've been waiting. I want to contact someone higher up in the food chain and have not had any luck finding any # but 1-800-PRINCESS. Any suggestions would be welcome.

I recently had to contact Princess to take care of an issue with our EZAir reservation after airline cancelled original flight. I first contacted our TA and he said we would have to contact Princess. I was unaware of the change of venue for the CS reps. After a long hold time, I was connected. The young man was very professional, although lacking in some knowledge (i.e - didn't know EZair hours of operation). There was a lot of background noise and laughter during our conversation. I felt that undermined his professional approach. Since EZAir was closed, I had to call back. So next day, called and spoke to another CS rep, Also, professional in demeanor. However, when I was put on hold, the call was disconnected after a few minutes. The guy did call me back right away. Again, same type of background noise. Not able to assist me, I asked to speak to supervisor. After 15 minutes on hold, got another CS rep. This time my problem was resolved. The entire call had a rooster crowing in the background! 🙂

I had a similar experience recently. Our return flights for August were changed and the connection time would be 45 minutes (with message that this was not recommended transfer time!) I checked the airline website, too for available itineraries. EZAir did not give that option on website. The only options there were on different airline and $700 per person more! I contacted Princess to see if we could change to the different schedule from airline site (which had plenty of seats available). The first call I was given the same option from the EZAir site, even after repeating to the rep that the airline site indicated plenty of other options and availability. (Evidently one can only contact EZAir for enroute assistance) Asked to speak with supervisor, but ended up transferred to another customer service representative. I ended that call after she told same thing. I tried again calling Princess later. The customer rep stated that there were only certain flights there was access to. This rep was able to switch us to later flight from connecting airport. Not the most ideal schedule, but it alleviated the anxiety. It was a 3 hour ordeal mainly because the Princess rep had to contact EZAir several times during each call.