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I have read several reviews on the Amtrak route... many say it is one of the most beautful train rides they've been on. We'll find out in few weeks !

I googled the subject and found numerous newspaper articles in Alaska. It seems the repairs will not be completed in time for all cruise ships to dock this upcoming season but the articles don't mention which ships will. Perhaps they don't know yet but the best bet is probably to ask the cruise line and hope they answer honestly although they might not know yet either. I would be surprised if they will be able to much more work before the season begins due to their weather.

Good luck. I submitted mine in May... still waiting and I call ALL the time.

I've been nice and I've been less than nice... they don't care. The people answering the calls read from a script. As them a question and they repeat a portion of the script. It's horrible. It's been 4 months.

What classification did you use when filing your claim ? Assuming most are the same type of forms... ours had a 'trip cancellation' and 'trip interruption'. Having issues with claim being denied.

Sorry - I missed the initial part of question stating you live in the city of embarkation. Sorry folks ! We live in FL and had flown into Seattle early.

We experienced that same issue and still trying to get an answer. Very long story short, I tested positive for COVID 2 days before the cruise in May. I could not get anything other than a scripted response from the 800 number. I submitted the claim as a 'trip interruption' and it was denied. I told them to submit it as a trip cancellation then. They approved that however the email I received notifying me of a check being mailed to me was not the full amount. The amount was close to the money paid for the cruise but did not include any other dollars. I repeatedly call the number for Aon but the people are unable to provide an answer nor are they able to provide another contact. I am so frustrated at this point. I keep searching various sites in hopes that I will find someone that has had success ! I did read a post here re: contacting the state insurance commission which I did. It was only after contacting them that the claim moved to 'assign' status and someone actually reviewed it. I have contacted them again but not sure if they can help at this point since Aon says it is 'closed' now. I'll never buy another policy from Aon.

I recently saw a post on another travel site re: filing a complaint with the insurance commission in your state of residence. I spoke with them this week and filed a claim. She said she felt confident I would be receiving my $ soon 🙂 This agent has been working there for 10 years and has the experience I was hoping for. Now if they only come through !

We've been waiting 2 months... so disgusted and there is nobody to discuss it with other than the people that are obviously reading from a script and couldn't answer a question if their life depended on it.

That's interesting... thanks for the info ! I paid for the excursions months ago so they are already paid for but... maybe I should wait it out a little longer. Frustrating that all I get from Princess is 'soon', and I quote. lol

On the excursions you had already paid for and will miss due to the rerouting, has anyone received a refund ? I have called Princess twice and was told 'soon'. I started a few weeks ago... I have $800 tied up and would like to get it back ! lol. At this point I am thinking of calling credit card and disputing the charge.

On the excursions you had already paid for and will miss due to the rerouting, has anyone received a refund ? I have called Princess twice and was told 'soon'. I started a few weeks ago... I have $800 tied up and would like to get it back ! lol. At this point I am thinking of calling credit card and disputing the charge.

From what I have read on Cruise Critic boards, this problem has been ongoing for years. If they didn't fix it during the 2 years it wasn't operational then they probably don't plan to anytime soon. This isn't the only ship experiencing this issue.

You'll have to call and ask them. It probably depends on who you talk to. Good luck !

Thank you so much for sharing ! These schedule changes are beyond ridiculous but you seem to be handling it very well ! I hope I am as patient and understanding next week 🙂 Thanks again !!