Am taking a 16 day cruise on the Crown Princess on December 22, 2023 out of San Francisco. Am flying in to San Francisco on December 20, 2023. Princess was charging me $329.00 for a transfer from the airport to the hotel om December 21, 2023. I told them to cancel the transfer, so the genius cancelled my pre-cruise hotel room. Called again, they said they couldn't put it back on. A total of 7 phone calls to customer service got me no where. Booked the room directly by myself.
Has anyone else had a problem with Princess customer service?
