I am 24 days out from our flight and still haven’t gotten anything. Flying to Fairbanks from Boston. I have called the flight department twice, both times the system transferred me over to a cruise consultant who had to transfer me back to the flight department. All the flight department said was they would send an email to the back office and I should see it within 72 hours. The 2nd time I called was more than 72 hours from the first. I tried calling my PCC but he said they have been told they can’t confirm flights nor stay on the phone with the flights department more than a few minutes. He transferred us over to a “supervisor” who was the most useless person yet. He kept saying they are working on it and didn’t even listen to what we were saying.
The cherry on all of this? We asked for a deviation on the way (months ago) there and we were told no because we are doing a cruise tour first and that the first day of our cruise tour is dedicated to us flying in and getting to our hotel.
Obviously I am upset. This won’t make us stop using NCL but we will probably remove the flight option for our cruise next June.
I am 24 days out from our flight and still haven’t gotten anything. Flying to Fairbanks from Boston. I have called the flight department twice, both times the system transferred me over to a cruise consultant who had to transfer me back to the flight department. All the flight department said was they would send an email to the back office and I should see it within 72 hours. The 2nd time I called was more than 72 hours from the first. I tried calling my PCC but he said they have been told they can’t confirm flights nor stay on the phone with the flights department more than a few minutes. He transferred us over to a “supervisor” who was the most useless person yet. He kept saying they are working on it and didn’t even listen to what we were saying. The cherry on all of this? We asked for a deviation on the way (months ago) there and we were told no because we are doing a cruise tour first and that the first day of our cruise tour is dedicated to us flying in and getting to our hotel. Obviously I am upset. This won’t make us stop using NCL but we will probably remove the flight option for our cruise next June.