Sam Ting

Just cancel and get your money back. If a miracle happens and this all blows over you can rebook then. 

39 minutes ago, sjbowler said:

Most of you are saying take the refund over the credit because its better to have money in the bank.  Have any of you actually received a refund yet?  our cruise was cancelled March 21 and we opted the refund.  We have been told it could take up to 90 days (which will put it out into June) and we still have not gotten any refund.  

You better dispute with the cc company before your claim times out and the company goes belly up. 

4 hours ago, MoCruiseFan said:

No it means you did not have a cruise booked that you could cancel.  You committed fraud.  I pray the powers that be catch up to you and deal with you to the fullest extent of the law.

Lol every going on in this world and this is what you are praying for?

People will spend their vacation dollars elsewhere.  A lot of people will probably just go to Miami or Ft Lauderdale and spend the entire week there, not just overnight, spending money as they go, which is a lot better then folks just spending the night or a few hours,  

On 5/1/2020 at 7:45 PM, iggyc said:

We couldn’t pass up the deal. Balcony for $2600 for the two of us including gratuity. Direct flights from Detroit for $270 per person. Can cancel up to 48 hours before cruise

 

we had $500 CN certificates and used our stimulus money. I’m looking at this as a free cruise. 

Jewel is currently booked at 55%. NCL travel guy said it looks like they will only book to 70%. Not worried about buffet. Never eat there. 
 

What would make you book a cruise in 2020

I agree with the title of this thread ....  That is crazy!

22 hours ago, BenDover said:

I will try to keep this short and as factual as possible without editorial:

I booked a cruise for me and my two grandsons ages 13 and 11. The cruise was scheduled for May 22.

I paid the entire amount on my credit card. NCL cancelled the cruise and sent me a notification that I could receive FCCs or a refund.

Took about a week for FCC to post. Was expecting a credit of $2,024.56 ($1,619.65, the amount I paid, and $323.9, 25% offer). The credit that showed up on my page was $767.06.

Called NCL with intent to book an Alaska cruise for myself (no grandsons) for next May using the $2,024.56. But first we needed to figure out the difference in the FCC. I was told that I am only entitled to my portion of the cruise fare. The rest of the credits belong to my grandsons and I can't use them.

What?! "Can those credit be transferred to me since I'm the one who paid for the Cruise" Nope!!

"So you gave the credits I paid for to two minor children who did not pay a penny" Yep!

"They can't go because they will be in school. What are my options" Nothing at this time!

"Are you telling me that my only option is to create a log-in for each of them and to request a refund" WE ARE NOT OFFERING REFUNDS AT THIS TIME!!

"I need to speak to a supervisor".

Supervisor comes on. Is totally unconcerned, unsympathetic, detached and cold.

I keep calm. Tell her how much I love NCL Cruises. Explain I am trying to support them by booking a future cruise.

No doing. No full FCC. No refund.

Tell her I am disappointed in how she is handling the situation and she starts YELLING AT ME!

By the way the letter that they emailed about the cancellation has a hyperlink to request a refund. That link no longer works.

Also the website no longer has a link to the refund request it had a few days ago.

I had no choice but to dispute the charges with my credit card company.

I really loved the NCL cruises I have been on and I want to support them. But the future does not look good.

So you can try a dispute with the credit card company. You have nothing to lose and everything to gain. Plus I think they get charged a fee win or lose from what I understand. 
 

if that don’t work then use the fcc to go on another cruise. But when you go, go with the attitude of not spending one cent on the ship. Don’t even give them a credit card when checking in. Tip in cash. Not one red cent should Go to the company.  Again no cc to them at check in So they can’t add fees or anything.  You will still enjoy the food and the shows and the ports and have a wonderful time. Yes you can do it. Nothing wrong with doing it. We have done it  many times and had a great time!

9 hours ago, BenDover said:

I will try to keep this short and as factual as possible without editorial:

I booked a cruise for me and my two grandsons ages 13 and 11. The cruise was scheduled for May 22.

I paid the entire amount on my credit card. NCL cancelled the cruise and sent me a notification that I could receive FCCs or a refund.

Took about a week for FCC to post. Was expecting a credit of $2,024.56 ($1,619.65, the amount I paid, and $323.9, 25% offer). The credit that showed up on my page was $767.06.

Called NCL with intent to book an Alaska cruise for myself (no grandsons) for next May using the $2,024.56. But first we needed to figure out the difference in the FCC. I was told that I am only entitled to my portion of the cruise fare. The rest of the credits belong to my grandsons and I can't use them.

What?! "Can those credit be transferred to me since I'm the one who paid for the Cruise" Nope!!

"So you gave the credits I paid for to two minor children who did not pay a penny" Yep!

"They can't go because they will be in school. What are my options" Nothing at this time!

"Are you telling me that my only option is to create a log-in for each of them and to request a refund" WE ARE NOT OFFERING REFUNDS AT THIS TIME!!

"I need to speak to a supervisor".

Supervisor comes on. Is totally unconcerned, unsympathetic, detached and cold.

I keep calm. Tell her how much I love NCL Cruises. Explain I am trying to support them by booking a future cruise.

No doing. No full FCC. No refund.

Tell her I am disappointed in how she is handling the situation and she starts YELLING AT ME!

By the way the letter that they emailed about the cancellation has a hyperlink to request a refund. That link no longer works.

Also the website no longer has a link to the refund request it had a few days ago.

I had no choice but to dispute the charges with my credit card company.

I really loved the NCL cruises I have been on and I want to support them. But the future does not look good.

Good for you.  There is no need to jump through hoops to get your money back. 

Figures. Wonder if they will get the prize for the scummiest cruise line  of all.  They sure seem to be trying hard enough!

Somehow when the ship starts to sink, I think the evacuation will have little resemblance to the muster drill anyway. 

So it sounds like they trademarked it just for fun.  I guess there was nothing better for them to do   

Only when there is a vaccine. Wouldn’t want to be stuck on a ship for weeks because another passenger has a cough. 

11 minutes ago, rustycruzr said:

 

I'm in the same boat. After I initiated the refund process, I received the same as you show in your picture above.

 

Seems like there's a lot of broken promises here:

 

As your picture shows, they said 30 days...not 30 business days.They've broken that promise.

 

They said they would send a confirmation e mail and they broke that promise...to date I've received nothing. I suspect you've received nothing as well.

 

They've gone dark...no communication publicly or otherwise indicating reasons for delays in returning $$$ to people.

 

These are all bad signs...indicative of an organization that is in trouble.

 

Curiously everything seems to be tied up into waiting until May 1st and shortly thereafter.

 

I know there are some who say "cut them a break" but those who say that are not going to make you whole if RCC goes under on May1st.

 

Also, given the pandemic many are unemployed and need the money for food, meds, children, etc. How about cutting these folks a break!

 

I've taken pains to contact them to ask for monies and I get some version of "its in process" each time I call.

 

I did my part...and I'm done. Royal has broken the contract.

 

They have until COB today to issue a refund for my cruise. After that I'll initiate a charge back for failure to deliver services.

 

Just go online and dispute it now. Do you really think they are going to refund you today?  Why wait any longer. 

90 days from sometime in may?  Just do a chargeback with your credit card!  That’s so unacceptable it’s not funny. I guess there are a lot of suckers out there!

11 hours ago, LINDAE3213 said:

Thanks for the info.  I do have the written paper trail to Royal documenting the time frame they stated for refunds and that the dates have passed etc. Twice now they gave me a date the refund(s)  would occur and the date has passed. 

Dispute it ASAP.  You tried working it out but still haven’t been reimbursed.  We disputed some airline charges and got a credit back immediately. We tried working it out with the airlines by calling them, but we felt waiting on hold for a short period of time was good enough to satisfy the requirement of working with them. Not our problem they weren’t properly staffed.  No need to jump through hoops as some would like you to believe. 

Dispute all three at the same time.  It’s their problem they cannot process refunds as fast as they can process charges. 
 

it’s your right to dispute. It’s just business after all and they agreed to the process when they chose to accept credit cards

On 3/28/2020 at 9:20 PM, julig22 said:

Nobody has said it will take 90 days to get your refund.  So far, we are 5 business days into the refund process for the March 13-April 11 cancellations.  Outside that time period, the process is probably different. 

 

I would expect that if you had a simple CC transaction to book your cruise, your refund will also be simple and there is no reason to believe that it won't be in your account soon (BTW - you probably will NOT get a notification from NCL - it will just magically show up in your account).  But not every transaction is a simple credit card reversal.  Some people paid by check.  Some people paid with multiple credit cards.  Some people may have closed the account.  Some people may have moved.  Some people have applied for refunds for cruises that they canceled, not NCL.  Some people have applied for refunds and canceled the CC transaction.  Some people have applied for refunds and used their FCC as well.  And probably many more creative actions. Those are the transactions that will take time - so allow 90 days covers every situation, including the fast ones.

 

To the OP who had their Asia cruise cancelled, what did they tell you about refunds?  I had a couple of modified cruises and they notified us in late December - my airfare and transfers were credited to my CC immediately and they gave us a list of options with timelines to decide between rebooking and refunds.  So in your case, I would think that your refund should have already been issued, unless you chose a different option?

 

I'm not defending NCL in any way but perhaps a little more understanding?  Not an excuse, but nobody who had a cancelled cruise was expecting this money back - it was spent.  If your argument is that you are paying interest, then call your bank and explain - contrary to popular belief,  they might temporarily suspend the charges (to be clear, I don't mean doing a chargeback) or reverse the interest if you ask.  As to the argument that they took your money right away, not entirely true.  They might have gotten a credit but for large purchases, it could be up to 55 days or more before they get anything. I time major charges so that they hit at the beginning of a billing cycle (30 days) plus 25 days grace period, so the money is in my bank, not theirs.

 

Understanding?  Lol.   That’s their problem they cannot process refunds just as quickly as they take your money.  They agreed to the chargeback process when they chose to accept credit cards.  If you end up losing money because you did not do a chargeback then it’s your own fault. God helps those who help themselves you know. 

Too complicated. Bottom line you paid for something not delivered. You have every right to do a chargeback with the credit company and let them figure it out. You should be refunded every single penny. 

29 minutes ago, nan zhou said:

thanks for everyone's reply, i will contact TA today see what are they going to say, what if they just refuse to return me the money? 

Dispute it with your credit card.  You can probably do that online. Very easy. They hate that.  Good luck!

On 4/21/2020 at 6:54 AM, seven_37 said:

we were told pretty much the same.  in our case, we cancelled on the 11th of march (cruise was set to deport on the 16th), then a couple of days later carnival issued statements about stopping all cruises.  when we called to cancel on the 11th, we opted for the FCC, however after the larger cancellation announcement and the revised offer for 100% refund, we went ahead and submitted through the carnival website.  we got refunded for the excursions and prepurchases within a week and a half, but carnival is still sitting on $2700 and i'm starting to wonder if we'll ever see that unless i attempt the CC dispute route.

What are you waiting for?  Just dispute the charge. It’s very easy and not personal. It’s only business after all.  

Stories like these are exactly the industry has a bad reputation. Good luck!

Take the refund. Who knows what cruising will even look like until there is a vaccine.  Even if they do sail it may not be not be that appealing anymore with the changes they will make 

22 hours ago, StackSkipton said:

My guess is when they start back up, its going to be temp checks at check in unless rapid test is available. Maybe even daily temp checks when you enter any of the restaurants. 

I can only imagine if someone’s temperature is high when tested at the entrance to the dining room.  My guess is that everyone will scatter like cockroaches when you turn on the lights. will those within 6 feet of them be quarrentined now too?  What will happen when the cruise ship pulls into port with suspected corona virus cases?

8 hours ago, spanishguy1970 said:

Yes, you will get a temporary fix, credit. However, all NCL has to do is show the credit card that they are in the process of refunding your money and the credit card will close the case in NCL favor, telling you that if they don't do so, file a dispute again.

That’s not true at all. They will give a temp credit  then when and if ncl responds the cc company will tell them the chargeback stands and make the credit permanent. Not only that, my understanding is there are also punitive measures as well as fees with chargebacks. 
 

Maybe  if more peeps took this route they would get their act together. 

2 hours ago, sparks1093 said:

I'm not making excuses at all, just telling it the way that it is. This isn't just an NCL problem since all of the cruise lines are in the same boat so to speak. Tens of thousands of refunds to make with limited staffing resources. And it is "up to 90 days", not that everyone will have to wait 90 days. I'm seeing people on other cruise lines posting that they are getting their refunds and if I cared to look it wouldn't surprise me to find out the same holds true for NCL. 

You are correct.  Completely agree its a cruise line problem.  That means it’s not a consumers problem they are taking so long.  Just dispute with the credit card company.  After all, the cruise line agreed to the chargeback process when they chose to accept credit cards.  Too bad if they dont like it.  My loyalty is too my family and wallet.

13 minutes ago, 1 Virginia Cruiser said:

We have received refunds for 4 of 5 cabins on a 7/25/2020 cruise.   Cannot get a response as to why the fifth cabin was not refunded too when all were booked at the same time to the same credit card.  

 

Anyone else have that problem?  

 

Thank you!

 

P.S.--The four cabins were fully refunded on 4/1/2020.  IT is now 4/17/2020 and no refund in sight. 

Dispute it with your credit card.  You worked with them to get a full refund and they are not playing right.  It’s your right, and the cruise line agreed to the chargeback processs when they chose to accept credit cards.  It’s not your issue they may be running out of money.