Zeddog

Was anyone else on Muse from Bali to Brisbane in December 2020?  Advised of cancellation of the cruise in November and my TA advised a full refund could be obtained and she would be applying for it for me.  Haven't heard a thing since then.  Has anyone else received a refund for this cruise?

16 minutes ago, jland said:

I could not agree more. I am not having a shot at Vesude, good on them getting a refund, but why can’t Ponant see the damage they are doing to their brand by cherry picking who will get a refund. 
Sarina Britton is the Chairman Asia Pacific trying to get her email address from Ponant Australia is impossible. Such service.

Have you tried sarina.bratton@ponant.com.au?  Spelling of surname as per google searches, email extension just a guess.

Have been watching this forum with interest.

I have three back to back cruises with Ponant which were due to sail out of Lisbon in early April and conclude in Dublin 3 weeks later.  I have been offered (and accepted) the 120% credit and my Travel Agent is trying to put together a new package for me for the same time next year.  I am looking at it in the light of trying to keep this company (as well as my travel agent and airline) afloat (did you see what I did there) in this time of global emergency.  Ponant also say they are committed to keeping their employees from the poor house until cruising can re-commence.  
 

What use will getting the money back if 80% of us are brought low by the virus and a good proportion of us oldies actually killed by it?  I am taking a gamble on the company and hope that the world recovers by this time in 2021.  
 

That said, I understand some travellers need to recover their money to care for themselves or their families in this uncertain time.

This is just my viewpoint from someone who can afford to take a risk on the future looking brighter.

11 minutes ago, luxury-lizard said:

OK all - I have received a text message stating that my cruise (details of cruise not specified)  is cancelled (presumably all cruises) and we'll be advised in the coming week "about options for postponing my trip" - no mention of a refund. The message asked to only try and contact Ponant for "urgent" requests - makes sense - the logistics of winding up current cruises etc must be extremely difficult. We would be satisfied with a future cruise credit - unless of course Ponant goes bankrupt (but that's what credit card chargebacks are for). I will call the Australian office when they open tomorrow morning (Ie Monday).

Good news, please keep the rest of us informed on their offerings for cancelled cruises 🚢 

26 minutes ago, samiam1 said:

The luxury expedition cruise line Ponant will voluntarily suspend the cruise operations across the entire fleet as their ships are not able to continue sailing in the right conditions. Following this difficult decision the company sent a letter to all the crew members saying that a significant financial effort will be made out of solidarity to support disembarked crews.

 

Why not tell your passengers?

Probably will in the next couple of days - thinking of their crew early is a good sign.  Many of them will return to poverty and no job prospects for many months.

Whilst Deep Diving on the Internet - I found this posted on a crew site - it should give everyone hope we should be hearing from Ponant soon:

http://crew-center.com/ponant-pause-all-cruise-operations-crew-will-get-financial-support?fbclid=IwAR0PLpExxWjF44WFqyn30lu8XrpkSKDUs_2PwjaP2J9Htm64JZQyZ_TWyCE

Thank you ParisChris !!

Hi, can't find this information anywhere - can someone either on or recently cruised on, L'Austral tell me if there is a power outlet in the bathroom OTHER than the shaver type (speciality) outlet?  I bring a Waterpik and Electric Toothbrush with me on holidays but cannot use the Waterpik unless there is a regular power outlet in the bathroom...... thank you :)