I was beginning to think the same thing as I had tried for the credit on a cruise that was (at the time) 5 months out and got the return email about 90 days. Last night, while playing on the computer, I decided to try again for the credit-Cruise is four months out. I thought, "What the heck, it is Sunday night and maybe my request will on top Monday morning 🙂 . I got up at 0800 this morning (monday) and credit was already in my folder. Go figure.