We just got a notice from Windstar that the 2025 Gulf States cruise replacing our 2024 gulf states cruise has also been cancelled. I don't disagree with cancelling the cruise but it is a bit hard to understand why our options are to take a Future Cruise Credit and apply it to another cruise or, if we want a full refund of our deposit we need to take a FCC and then once we get that we can apply to have the FCC converted into a cash refund.
Not sure why the extra step?
The capper is the letter we received from Windstar states their #1 priority is our trust and satisfaction! If so, just skip the FCC step and issue the full refund.
We have cruised Windstar 6 times so far and love the product but it is times like this that have us scratching our head as to what they are thinking. It does erode the trust they so emphatically state they want to maintain.
