I am posting an email letter which I sent to Ms. Andrea DeMarco, President, of RSSC regarding the “lounge chair hog” issue. It has been more than a week and I have yet to receive any acknowledgement or response. Not responding to a valid letter from a faithful Regent Society member is inexcusable. I can only conclude the reason for no reply is that RSSC cannot defend their “do nothing” approach to the lounge chair hogs. You be the judge. Any comments, good or bad, for or against, are welcomed. See attached email below.
Dear Ms. DeMarco:
As a Seven Seas Society Gold Tier member, I am writing to you to express my deep dissatisfaction in the manner in which RSSC is addressing the deplorable situation surrounding the “lounge deck hogs,” which is ongoing and without a foreseeable equitable solution.
It’s difficult for me to understand how RSSC would rather alienate and disrespect the vast majority of their loyal clients who willing adhere to the rules and proper protocols established by RSSC than to confront the very small number of contemptible and self-entitled individuals who wantonly block and deny other passengers use of the shaded deck lounges by placing items on an empty unoccupied lounge bed. This issue has been posted ad nauseam on RSSC Social Club and other social media and yet nothing has been done to correct this situation.
The often heard excuse by senior ship officers and staff for not taking any action is that it’s a “liability” issue. This is a total bogus justification and explanation to do nothing. If proper notice is given and conspicuously posted that any property left unattended by the owner of that property that after a specific period of time the property will be removed and safeguard by a responsible crew member. The removal of any property can be witnessed and recorded by the many cameras located on the pool deck.
I have personally witness several altercations between passengers over the right to occupy the deck lounge bed. Some of these altercations were quite violent and could have led to someone getting seriously injured or perhaps worst. Ask yourself this: knowing the potential for danger and injury what “liability” would RSSC have in a legal action for failure to protect their passengers from harm?
As I have mentioned, I’m a Gold tier Seven Seas Society member working my way to Platinum status. I have 2 future cruises already booked for the end of 2024 and 2 others for early 2025. However, notwithstanding my love for cruising with Regent I would be hesitant to actually pay for these cruises if RSSC either is unable or unwilling to properly fix this lounge deck hog problem. Every passenger onboard should have an equal opportunity to enjoy the benefit of having access to the lounge deck beds.
It is respectfully requested that you provide me with what actions or corrective measures that RSSC will be taking to mitigate this untenable situation.