I didn't have any problems booking the Divina for August 14th out of Orlando yesterday. I called the number in the email and told the rep I was redeeming a PlayStudios reward. She couldn't find it in her system, but worked it out. She had me send an email to get an SR# while she stayed on the line, and once I had that (about 3 minutes later), she went through the various rooms options with me. I got a deluxe balcony room, paid port fees, taxes, and gratuities of ~$150. The whole process was very easy and the rep was beyond helpful.
