We are also Elite with 30 (long) cruises under our belts. We too are disenchanted with Princess. However, we still find the onboard experience wonderful. It is the land service that is atrocious. We are still waiting for FCC from last October on Majestic and airfare refunds.
Also, been charged for speciality dining on the app that was to be complimentary and can't get to talk to anyone. Emails are not responded to. When we phone we are told they don't have the tools to fix it or they can't help. They transfer us around and around until we are actually hung up on. We also on 4 occassions have spent the usual 25 minutes stating our case to someone (Michelle, Graham, Marlon, Laura) no surnames of course, they are apologetic and will look into it as it has been too long. Promise to ring back on a certain afternoon so, we wait for hours to no avail.
Come on Princess, we love you but, enough is enough. Get yourself some staff that are loyal to the Brand and really care if you flourish or go under. Until your staff enjoy their work and are fully trained you will suffer with your cruisers paddling to other Fleets.
