Mark_OH

Between 6 and 24 weeks? And it's only an issue if it's longer than 5 months? Consider me a new monkey (https://www.proserveit.com/blog/five-monkeys-experiment-lessons) - I expect better customer service.

Not exactly. What I'm pointing out is that Princess told me MULTIPLE TIMES that I had to REQUEST a refund and I had to give them a dollar amount* BEFORE a refund would be sent. The fact that we both received our payments at the same time implies that I was lied to (or more likely, one part of Princess doesn't know what the other part is doing). So they're either deceitful or incompetent - neither is a good look. *The amount I received was different than the amount I guessed when I made the refund request. To me this implies that the refund request was superfluous. And for the record, I still have not received the final folio statement. Looks like incompetence is the trend.

Additional information: another couple who took the same cruise with us - they also received a refund check from Princess today. But here's the important piece of information: they never requested a refund; in fact, they haven't contacted Princess at all since the cruise ended on July 8th. Clearly, all my requests for a folio statement and refund check made NO DIFFERENCE. Princess is just processing the refunds on their own schedule, customer requests be damned. And then sending it out via snail mail (vs a credit to the customer's credit card) is just an additional insult to customers. My wife and I have decided we will be looking at other cruise lines if/when we decide to go on another cruise. This experience is just too bad to ignore and we don't really see any value in being Platinum-level members.

I just got my check today. Still haven't received the final folio statement despite multiple requests over the last 6 weeks via chat, phone and the online contact form. The check amount looks correct, so I'm going to go ahead and deposit it.

I had a negative balance (meaning a refund) on a cruise that ended on July 8th. I haven't received my final folio statement despite repeated requests. I was also told that I have to request a refund and then the check would be mailed in 4 to 6 weeks. When I asked about that on a call with Customer Service last night (making my latest request for the folio statement), I was told I have to request a specific dollar amount for the refund for them to be able to enter it into the system. That's a little hard to do when I don't have the statement, but I gave a guess because I didn't want to delay it any further.

What are the expectations for the roughness of the water around the British Isles? My wife had a bad experience on one cruise and is wondering if she should wear a motion sickness patch for this cruise.

Thank you for the currency tips! It's really appreciated that you reply to everyone's questions.

I'm not sure if you've already addressed this, but did you have to get any local currency? If so, how did you get it? An ATM, maybe?

Thank you for posting this! My wife and I and another couple are taking the BI cruise that starts June 26 and this is helpful information.