Ontario Cruiser

8 minutes ago, drakes2 said:

If cruiseline purchases a non refundable fare for their guest why would the airline refund the flight amount unless of course the cruiseline picks up the shortfall. Seems logical but I dont know except for my Apex cruise they asked me if I wanted them to book flights and said I can choose non refundable which was cheaper. 

I just  read Celebrity info to TA and they will be refunding airfare. Waiting for them to cancel the Trans Atlantic  crossing

OntarioCruiser

1 minute ago, drakes2 said:

Only if the refundable option was purchased. They are much more expensive. That's one reason I book my own as I use points.

I think you are incorrect  maybe someone who had cruise cancelled by Celebrity can tell us. 

Ontario Cruiser

If Celebrity cancels the cruise my understanding they will refund cruiseline air

OntarioCruiser

 Please stop phoning Celebrity to follow up after you have requested your  booking to be cancelled. Patience is a virtue

Ontario Cruiser

Your travel agent can do this on line for you if you didn't book directly with Celebrity

Ontario Cruiser

So what are they waiting for. I think we all will opt for the FCC instead of refund OntarioCruiser

So where are the  spring crossings??????

Ontario Cruiser

That wouldn't make a difference. I have friends on your cruise now

. I emailed them to read CC 3 hours ago.

OntarioCruiser

So what happens to the cruise starting Mar 6th to 23rd. If there were B2B Passengers  still on her it could cause a big problem OntarioCruiser.

Anyone receive a credit refund for cruises after final payment date? Ontario Cruiser

So are they going to wait until the day before all the crossings this spring until the day before sailing as well

Ontario Cruiser

Jim they just cancelled cruises for Caribbean tommorrow

Keep us posted Take care Ontario Cruiser

They should. One of their new letters from Celebrity say FCC for someone who doesn't qualify with the new 70 age guidelines how can they not give full refund if the don't qualify?

Ontario Cruiser

3 minutes ago, Ken the cruiser said:

We’re booked on the Infinity for a TA starting Apr 25 followed by an 12 day western Med cruise. If the current EU restrictions are kept in place, we’re wondering how X is going to handle excursions at all of the affected EU ports if you are not allowed to initially embark on a cruise if you have visited one of the many EU countries within the past 14 days on the list? Hopefully the CV will be on a massive decline by then, but I guess we’ll just have to wait and see. 

We are also booked for the crossing. My husband won't qualify according to the new 70's quidelines. Now we will wait to see if Celebrity cancels the crossing want refund not FCC

Ontario Cruiser

UnbelievableI just received the same welcome aboard I received last week. No mention of providing g a form signed by our doctor. What next? Ontario Cruiser

No email yet but I guess it is that I am 83 and my husband is 93

Ontario Cruiser

7 minutes ago, RICCruisers said:

This new protocol does nothing to prevent the spread of COVID-19 on a Celebrity ship. All of the checking prior to boarding is the same as it was previously. The way I read it is we will probably have the virus on board, either a passenger or crew. We are trying to keep the death rate down by keeping 70+ year olds off the ship. 

 

PS - I am not 70

 

 

Then give them a full refund not FCC Ontario Cruiser

I agree, cancel for 60 days. Also getting customers over 70 to get letters from their doctors is ridiculous. Maybe if someone is in this age group they should give them a choice of cash refund or future cruise credit.

OntarioCruiser

So was this sent by Celebrity or the TA on behalf of the customer. What happens if the doctor won't give a note?

Ontario Cruiser

I would do it now as you aew going to wait a long time on the phone. If you booked through a travel agent I think you need them to phone  or wait a few hours to see if Celebrity is cancelling like Princess for 60 days

Ontario Cruiser

17 minutes ago, $hip$hape said:

The “industry” has its own insurance, 

or, at least they should have.

They will lose nothing.

You are correct they do. OntarioCruiser

The policy has been before if the cruiseline cancels not us full refund.

The cruiseline industry unfortunately should cancel some of the cruises.

OntarioCruiser Elite Plus

It is time that Celebrity gives cash refund for customers who are over 80 My husband is 93 & I am 82. What use is FCC.

Now the canadian govt has a travel advisory for cruiselines. I am going to cancel but waiting to see if they cancel our April 25th Infinity crossing and if they give cash refund.

OntarioCruiser

What about cruiseline air. I presume we get that back

OntarioCruiser

Just heard from our friends on board and they are going to make Aruba a bit later though. He is going 21 knots rough seas. The original schedule was  8am to 11:30pm Sunday Mar 9th

Ontario C3