nycjewlz

Since we are within the full refund dates we decided to just cancel that cabin and book a solo cabin and distribute that one person's additional cost among the 5 of us so it was fair. If the 6th person gets the visa in time its easier to add them than deal with all the no show issues or crazy cost of removing them and having the room made a single. We did check with insurance and for what it is worth...We were assured by the insurance that the visa issue would NOT be covered so insurance was a moot issue. Now we have a new issue. We have screenshot that we've been on hold for 6 hours today trying to make this booking change before the deadline tomorrow. We have one more day of waiting on hold hopefully to get through to make it happen. Not sure what happens when you are within the cancellation window but can't get off hold to cancel and rebook. We've booked through this company 3 times in the past 6 months with no issues so idk what is going on today. Hopefully tomorrow is better. Princess said because it was booked 3rd party they can't make the change.

After hearing the horror stories lets just hope she can get the visa in time

The person whose visa might not come through is not complaining and is fine losing their money. The problem is the idea that of the 6 of us the person who happens to be paired up with them then has to pay double despite the person not going still being willing to pay their full fare no matter what happens. That is the oart we find crazy. We were planning on paying the cruiseline the full 3k cruise fare per cabin no matter what.

Ok i was worried because my ta called and asked what would happen and i was afraid now if the worse case scenario came true and she cant get her visa in time and no shows they will go back and say well you asked about this before so you anticipated this so we are converting it now. Can they do that? Also glad to know you got fees back. NCL said no shows get nothing back.

Hi. Im new to Princess. We have a situation where we have 6 ppl in 3 cabins. 1 person is having visa issues and may not make the cruise. We will likely not know until the week of. I know on Royal it is best to no show vs cancel because the convert it to single or move the remaining passenger. In our experience if you find out the last week the second person cant some it is best to do nothing and they refund the pirt fees and taxes. On NCL however i canceled once 2 days before and got pirt fees and tips and taxes back but was told if i had showed id have lost those too. What is anyones experience on Princess? Do no shows get anything back? They just told our ta if the second party cancels the cost of the room goes up so we dont want to do that.

Thank you to everyone for the advice. We have someone in our group who needs to be reachable for a high level tech position. He won't have to work per se but not being able to log on at all even for a few min one day to handle something that comes up for potentially days on end could be a problem. We decided against a 2 wk TA cruise and are just doing a one week European cruise instead. We've been on several cruises this year with no issues but never one where he was out of range completely.

Thanks so much. I've heard from people who have said they were able to stream all the way across and then from others who said they couldn't even check email for 3-5 days so I was concerned.

I'm looking for anyone who has done Royal TA cruises recently to let me know what their experience with internet during the crossing was like. Were you able to have consistent coverage? For those of us trying to check in with our work how long would be expect to be out of range realistically? If you pay for streaming is it actually usable? Thanks in advance for any information you can provide. Specifically info on smaller ships like Enchantment would be ideal too.

Kicking myself for not taking it down. I am in touch with others and hoping someone did. It was super clear the staff felt VERY protected by those at the top to do and say whatever they wanted. They literally laughed at the idea of being reported holding out their nametags for ppl to take down. It was so immature. But no fear of consequences at all. Like I said. My trip on Bliss in Aug was amazing so I guess you win some you lose some.

We actually passed around the pics of the nametags of the worst people between passengers. Everyone was Silver or above and we all planned to file complaints or write letters including names. We are unrelated but all had stories about the worst of the worst. We figure if they get 5 different stories from 5 different passengers 3 of whom literally got off the ship and flew home about the same ppl it might have some meaning. We can only hope.

Thanks for all the good advice. I'm not expecting anything. I'm home safe and sound and on to hopefully better cruises in the future. I know this can happen on any cruise line. Like I said I've had great cruises on NCL as recent as 4 months ago. And from the sounds of it ppl here have had bad experiences on pretty much every cruise line. I'm just hoping someone hears it because this felt too wide spread on this particular ship to not be an issue with the General Manager or the people running this crew. We did take pics of name tags of the worst ppl who literally laughing in our faces telling us go ahead take a pic so I'm assuming nothing is going to happen and they know it so I have very little hopes of any change but hey I will feel better having at least tried.

We did address on board. SO MANY ppl did address on board. There were lines at the desk down the hall even at 1am of people complaining. Passengers saying they Gold (like us) or Platinum or higher and had never seen anything like this. It was falling on deaf ears. I do believe the General Manager was a very large part of the problem. This was definitely something coming from the top down. As far as being upset now you misunderstand maybe because text has no tone. I'm definitely more matter of fact now just listing what happened and sharing a crazy story. I'm not upset now. I was def upset then. Now I'm eating a crepe and watching Emily in Paris. I have no emotions tied up in it as I'm in my comfy pjs and my own bed. I'm just trying to do a good deed spurred on by seeing the roll call for upcoming Epic cruises. I would absolutely not want to be at the mercy of that staff again and feel bad for those ppl knowing for many they don't have the resources to catch a flight home early or chalk it up to bad luck and look forward to the next one. For some people this will be their first cruise or only vacation for the year and for that I feel badly. Personally I'm over it and already excited about my upcoming April transatlantic on Royal!

I am a long time cruiser. I started in my 20s when I worked for Micky Arison and went on tons of Carnival. Since I have tried all lines. I prefer Royal but also love NCL. Went on a lovely cruise on the Bliss in Aug. I've never had an issue. Until now. My dec 16 sailing on NCL Epic was SO BAD we literally got off at one port and paid to fly home. I met sat on the shuttle next to a lovely man who was doing the same thing. He was in the Haven suites and had an equally bad experience. When I say bad you have no idea how bad. I was telling him how staff would roll their eyes in front of us when we would ask for help and he said even in the Haven suites they were doing that. Here is just a tiny sampling: 1. We kept saying the water in our shower was so hot it was burning us with no way to make it cold. My husband literally had visible burns. We went 3 days without showers with only eye rolls and patronizing condescending telling us how to use it before someone came in and said oh yeah your cold water line is busted. We literally had no cold water. 2.When we got on the over head light in our room didn't work as in no actual main light before we even started. We had to call twice. You would call housekeeping, front desk etc and it would ring for 20 min and no one would pick up. 3.The spa had no cups one night and the next day. As in you could sit in a steam room or sauna and get dehydrated and they had beautiful containers of ice water but no way to drink them except putting it in your hands. I said there have been no cups since last night they said the staff was too busy they had an inspection coming up. 4. Despite paying for full drink package my husband asked for a drink. Not even a mixed drink just a diet coke. The bartender cracked the can and poured him a cup. He dumped it in his insulated cup so it would stay colder. She made an "ugh" noise. Why she would care when we are entitled to unlimited drinks I don't know. But she seemed annoyed. He asked for another cup. She ignored him. He said can I at least get the rest of the can. She said last call is over. Now this means she has to THROW AWAY the rest of that can rather than giving it to my husband a paying guest. This is about par for the attitude of the staff on this cruise. This isn't an exception at all. It was so rude we were torn between being outraged and cracking up. Things I witnessed to other passengers 1. Passengers who were waiting through a singer for a comedy show that had had standing room only earlier in the week were told they would have to leave the room and line up again after the singer. The staff person was not nice about it and even said well if you sit here now the ppl who wait out there will be in front of you because you'll have to go to the end of the line. So since most ppl cared more about the comedian he emptied the room for the poor singer. Then when someone politely asked what time can we start lining up he said 2 days ago for all i care. A larger older man who was a fan of the comedian got in line right away. It was clear he was struggling after a bit and he couldn't stand for the over an hour wait. We asked if we could pull a chair out for him and the employee said no he can stand. Worst part is they didn't even clear the room so the poor man and other ppl waiting ended up in the back of the room anyway. I felt so badly for first time cruisers or ppl new to NCL. I spent the first few days defending NCL saying this isn't my previous experience but after a while I just decided I wanted to be home in my own bed and not treated so nasty so we bought flights home. I went immediately to the front desk and didn't yell or throw a fit just said it wasn't my trip and we were disembarking at the next port. They said to drop passports off that night so they could process it and we could pick them up in the morning. When we went to pick them up they had NOT processed anything. It took them over an hour at that point and we almost missed our flights. We had to run for the gates. Not just us but everyone trying to leave that day. No one was told the correct procedures for leaving. It was one final sh*t show. We were all happy to get home. I thought about just forgetting it and moving on but I just feel so badly that if no one says anything this will continue. Most of this can be fixed. Most was customer service related. So I want to complain but I want to make sure it is actually listened to so anyone who knows the best way to do that I'm all ears. Thanks!