KelSny1011

I learned many years ago to never discuss travel plans with family and friends unless they are interested in booking their next trip with us.  The ones who really want to know will ask, and the others who want to be envious or negative never get more from me than "it was fun" or "sorry you live your life in fear" when they ask about a trip then tell me why they would never do whatever trip I just did.  😉

10 minutes ago, cruisinfanatic said:

what does that mean?

We are not Royal we are penniless poverty stricken human beings...lol

They really don't want you to get that cash refund.  I requested a refund online too and received a 125% FCC.  I ended having to call CS twice to get it reissued to a refund.  I was told that I wasn't going to see that until June 15th, but I received my full cash refund this week.  I recommend to keep calling until you get someone to authorize what you requested then call back a week later to make sure it was done right.  Worked for me, good luck!

He'll be back...they always come back

It's very frustrating no doubt but that's show biz baby.

I now will book outside final payment because it seems like that is what all of the cool cats do on here 😉

I've called twice in the past two weeks and waited no more than 10-15 mins each time.  Perhaps it's best to call middle of week?  

April 12th cruise canceled.  Requested a refund online 3/24 and screenshot the "Process to Forfeit 125% FCC for a Cruise Fare Refund".

never received confirmation of refund

Received a future cruise credit 4/29.  Immediately called CS.  Gentlemen stated that he will cancel FCC and give refund (leave all the fun stuff out about that convo..doesn't even matter).  Never received confirmation it was cancelled but received a survey :).  Made note to call RC this week.  Called on Tuesday and was told that my refund has been confirmed, but I am now at the back of the line and won't see a refund until 6/15.  So I get punished by their mistake.  Awesome!  Not even worth the battle..as long as I get a fricken refund I'm happy.   

I requested a refund for my 4/12/20 cruise online.  On Wednesday I received an email by Royal with FCC.  Not what I requested.  So I called Royal Caribbean.  Wait time was approximately 15 minutes.  I was very polite and told CS rep that I had requested a refund not a FCC.  He told me that if I didn't use the FCC that it would eventually go back as a refund, and I was like "huh?"  So he repeated what he said.  I told him that I didn't want that to happen and that I want the FCC to be canceled by him now.  He told me he did, and I haven't received anything to confirm that happened.  Imagine my surprise though when I received an email to conduct a survey about my recent phone call into RC.  I sent another request online to see if I can get an answer without having to call in.  I really don't care when I get my money I just want to know that I'm getting it.   On a positive note:  I got an email from RC that they're processing my refund on the soda packages I purchased for my sons!  Woohoo!  LOL

31 minutes ago, LloydChristmas said:

We used an agent to book 3 cabins. Our agent canceled for refund instead of getting FCC on one of the cabins so that resulted in a loss of 25% FCC. She also charged the wrong credit card for our booking and says Royal won't swap the payment because its been closed and FCC issued (The booking was red lined as she called it). So I'm supposed to reimburse the person who got charged.  That doesn't seem right to me. The person who got charged didn't authorize it. Even though I know the person who got charged, what if it was a stranger? They could technically chargeback it. If I later ask for a cash refund because travel was not possible, the refund goes to the person who got charged. What do you think?

Lloyd Christmas...what are you doing to us?  Where's Harry

I requested a refund online and received a 125% FCC yesterday!  I'm hoping that it didn't put me at the back of the line after calling CS to inform them I never accepted a 125% FCC and that I filled out information for a refund!  My GF who I helped navigate through the system for her refund got the letter you all received yesterday too.  Glad to see that they are at least communicating with people.  I"ll probably get this email 30 days from now...grrrrr...

I've come to realize that I have the biggest lounge chair hog inside my own home.  She also doesnt practice social distancing 

15 hours ago, rolloman said:

Hey Royal....how about creating a new perk for D+ and above.....priority refund? 

How about they just process refunds in the order they were received.  

57 minutes ago, Ourusualbeach said:

For everyone complaining that they haven’t received their refund and it’s a couple days overdue and threatening to leave just know that the grass just always greener on the other side.   NCL is telling people 90 days, the communication from Princess today stated 60 days.

Have these other lines promised refunds within 30 days only to not follow through and give no notification to their customers?  Just curious.

Another unsettling issue is that they are not communicating with their customers who were expecting refunds.  At least send an email out letting them know.  Instead they are leaving to their customers to tie up their phone lines, stress their poor employees out who probably don't even have a real answer, and making people lose faith in their company.  

The only people I have read that have received their refunds were people who canceled cruises before final payment.  

My cruise that was canceled by RC was supposed to sail April 12th.  I submitted my request for full cash refund  the day after I received the email stating my cruise was canceled.  

I know that I will receive my refund, but it will be interesting to see when.  Fortunately, both husband and I are working so we are not desperate for the money RC has tied up. However, it's annoying to know that people who had their cruises canceled 30 days before mine are still waiting on their refunds.  It just leaves a bad taste in my mouth knowing other cruise lines are issue refunds more effectively the RC.

12 minutes ago, HBE4 said:

I voted as boomer as by born in 1964. But because of school year calendar cutoff, I actually started a year later with people from 1965. So I really identify as Gen X. 

 

Can I re-vote? Or can you move 1 vote to Gen X.

 

Thanks in advance. I take these polls very seriously. 

I also developed a complex from this poll too.  I have always identified has a GenX b/c of my grad year and now I'm being told I'm a millennial...wahhh!!!

Social pressure is a no joke right now in regards to this virus.  Many over 70's are just retiring and want to spend their time traveling and enjoying life.  To have that stripped away is truly heartbreaking.  I'm so sorry, I hope that once we learn more about this virus that life will go back what we were all accustomed to.  

Hoping next summer, but nothing currently booked.

I suspect that you won't know until around May 1st. 

Our cruise was also canceled and it was supposed to sail this coming weekend (April 12th).  I went through the link provided to cancel my cruise because I was scared to speak to a live person just for these reasons.  I have had issues in the past before a pandemic where one person tells you one thing and another person tells you something else.  However, this is not isolated to just RCI, this is big corps customer service across the board.  DirecTV ranks number #1 on my list, but that's another subject (lol).  OP, I'm sorry for your frustrations..all of us have heard the same stories as yourself.  Some have been reimbursed, some have been told 30 days, 60 days, and 90 days.  All we can hope is that they have some system now in place so that we all can start seeing our money refunded.  If not, it will be hard to get many of us back on board.  

Initially, I was open to taking the FCC and possibly pushing our Southern Caribbean out to next Spring 2021.  When I did a mock booking it showed that I was going to pay an additional $800 just on the cruise alone.  Not to mention the additional fees I would also pay since the FCC for each family member would be different than what I was trying to currently book, I opted for the refund.  

I have been researching cruises for the following year, and noticed that cruises that fall on non holiday/peak times are significantly higher than what I booked during a holiday week.  It is what it is, but we too are looking at land base vacations until prices become more affordable for us. ☹️

What I suspected...

4 minutes ago, dodgestang said:

Well....if Nursecon cancelled their reservation before the cruise was cancelled, then they would have gotten FCC for all and not a refund.

That's what I'm suspecting...

Anyone have insight on this?  

https://www.tmz.com/2020/04/01/royal-caribbean-cruise-nursecon-no-refunds-credit/

The story just doesn't make sense.   RC has been issuing refunds, so is it the organizer who doesn't want to refund?

Just checked mine and my husbands offers

Dont mean to brag but

We get a whole $50 off ANY cruise through 2020.  

Ahh..gotcha...so you were probably canceled before I was.  Interesting to see if many of us will be getting these same emails soon.