I cannot access my cruise on the princess website. I've contacted them FIVE times on the phone about this, and every time they say wait 48 hours and log in again. They allegedly have to merge captain's circle numbers? Why do I have so many captain circle numbers? And then, I wait four or five days, log in again, and I have to verify my log in again, and BRAND NEW CAPTAIN'S NUMBER is made for me, yet again.
I've lost countless hours with their phone support on this. I don't think I have a bad attitude. I just want a freaking website that works where I can access my cruise, and don't want to pay for shipping when it clearly states Princess Plus has free shipping for medallions.
So I'm sorry that Princess has not impressed me one iota. I've never had these problems with other cruise lines. They just work. Unlike whatever garbage is happening to me with customer service who can't fix the problem even though they've assured me five times it will be fixed.