phatlad

Easy to be up 36% when you cut services to artificially inflate your price. Newspapers are making a profit this quarter too. Wanna know how they're doing it? Cuts, cuts, cuts. As the product suffers.

I cannot access my cruise on the princess website. I've contacted them FIVE times on the phone about this, and every time they say wait 48 hours and log in again. They allegedly have to merge captain's circle numbers? Why do I have so many captain circle numbers? And then, I wait four or five days, log in again, and I have to verify my log in again, and BRAND NEW CAPTAIN'S NUMBER is made for me, yet again. I've lost countless hours with their phone support on this. I don't think I have a bad attitude. I just want a freaking website that works where I can access my cruise, and don't want to pay for shipping when it clearly states Princess Plus has free shipping for medallions. So I'm sorry that Princess has not impressed me one iota. I've never had these problems with other cruise lines. They just work. Unlike whatever garbage is happening to me with customer service who can't fix the problem even though they've assured me five times it will be fixed.

My first time picking Princess and I have not been impressed one iota.

I go to order my medallion in the app, and it's charging $10 for shipping.I thought it was free?

Still no resolution.

I've contacted them four times (three times on the phone, one time via online chat). Each time they have allegedly merged my captain's circle numbers and told me to wait 48 hours before logging in again. Each time, after waiting at least 48 hours (this last time, I waited about 350 hours -- over two weeks), a brand new captain's circle number is created for me. Each time I log in, I have to verify my account, which my theory is what creates the new captain's number. I've told them all of this on every call. I am beyond frustrated. I should be able to log in and see my cruise. Not enter my full name and booking number each time. I'm at the point where I'm thinking of canceling the cruise it's so frustrating. I do know if it doesn't get fixed this week, I'll never cruise with Princess again. It's beyond dumb.

Good luck with this. The same thing happened to me. I signed up for a princess account AFTER putting a cruise on hold. EVERY time I log in, it gives me a new account number. I have contacted support four times. EVERY time they assure me it's fixed, and not to log on to the site for 48 hours. This morning, after not logging in for two weeks, it's the same crap. Never cruised with princess before and this is a god awful first impression.