phatlad

1 hour ago, CapnCrews said:

They’re up 36% in the first quarter.  
 

 

Easy to be up 36% when you cut services to artificially inflate your price.

Newspapers are making a profit this quarter too. Wanna know how they're doing it? Cuts, cuts, cuts. As the product suffers. 

8 minutes ago, toofewcruises said:

Too bad. There's a lot to love about Princess, but if you go with a bad attitude, might as well cancel now 

I cannot access my cruise on the princess website. I've contacted them FIVE times on the phone about this, and every time they say wait 48 hours and log in again. They allegedly have to merge captain's circle numbers? Why do I have so many captain circle numbers? And then, I wait four or five days, log in again, and I have to verify my log in again, and  BRAND NEW CAPTAIN'S NUMBER is made for me, yet again.

I've lost countless hours with their phone support on this. I don't think I have a bad attitude. I just want a freaking website that works where I can access my cruise, and don't want to pay for shipping when it clearly states Princess Plus has free shipping for medallions. 

So I'm sorry that Princess has not impressed me one iota. I've never had these problems with other cruise lines. They just work. Unlike whatever garbage is happening to me with customer service who can't fix the problem even though they've assured me five times it will be fixed.

2 minutes ago, Cruise Raider said:

I looked at my travel summary and saw it is supposed to be covered with the plus package .. I’m also seeing where I am being charged $10 for shipping.  I’m sure it is a glitch in the system … 

I have time to deal with it well before we go …

 

My first time picking Princess and I have not been impressed one iota.

I go to order my medallion in the app, and it's charging $10 for shipping.I thought it was free?

Still no resolution.

On 2/19/2023 at 9:49 PM, Shelly97060 said:

This can be corrected by calling Princess or using the chat feature.  Let them know you have multiple captain circle numbers and want them merged so you only have 1 number.  The agents are trained to merge all the history onto the oldest number and delete the other duplicates but you can give them the captain circle number on your booking and ask to have that be your assigned number.

 

The reason Princess is saying the TA needs to contact them is because the TA manages the booking itself so if you reference a specific booking they will want the TA to contact them. The TA can’t fix the number on their end but they can contact Princess for you and ask to have the numbers all merged to the one on your booking.
 

To prevent this in the future once you register on Princess.com you use your email and the password you selected to log in.  Don’t repeatedly register, that’s what issues the new numbers 😄

If you don’t want to log in directly you can access your booking by using your name, DOB and booking number.   Click on booked guests, then click access Cruise Personalizer, that will bring you to a screen to enter that information.

I've contacted them four times (three times on the phone, one time via online chat). Each time they have allegedly merged my captain's circle numbers and told me to wait 48 hours before logging in again. Each time, after waiting at least 48 hours (this last time, I waited about 350 hours -- over two weeks), a brand new captain's circle number is created for me. Each time I log in, I have to verify my account, which my theory is what creates the new captain's number. I've told them all of this on every call.

I am beyond frustrated. I should be able to log in and see my cruise. Not enter my full name and booking number each time. I'm at the point where I'm thinking of canceling the cruise it's so frustrating. I do know if it doesn't get fixed this week, I'll never cruise with Princess again. It's beyond dumb.

Good luck with this. The same thing happened to me. I signed up for a princess account AFTER putting a cruise on hold. EVERY time I log in, it gives me a new account number.

I have contacted support four times. EVERY time they assure me it's fixed, and not to log on to the site for 48 hours. This morning, after not logging in for two weeks, it's the same crap.

Never cruised with princess before and this is a god awful first impression.