RetroRod

What “sounds about right”???

I paid in full today for a Dec 22 cruise and took the opportunity to talk with my TA about my May 23 cruise. We went over the new Regent Custom Air form process since that opens up for me on Aug 12 and I wanted a 3-way call. She spoke to Regent to confirm. Below is what she was told “As for your May2023 cruise, Christopher the agent that I spoke with said that only if you leave 30days or less before departure they would be able to do the phone conference for the air. He also said, there is no form that he is aware off and I need to call in your air request. It appears my TA gets a different answer to questions every time she speaks to Regent. I’m about ready to just book my own air so I don’t have to deal with Regent. Maybe that’s their goal.😕

Thanks Mike. Maybe the last 10% of the office will get the memo😊

Rallydave, I have read the Mike Moore post and related it to my TA. My post #80 is what a Regent agent told my TA. A little confusing at best when you get info directly from Regent.

I contacted my TA and she spoke with Regent. Below is what she was told. (Name deleted) “Just spoke with xxxxx at the cruise desk and she said the form is on the Guest portion under My account. You can do this only 270 days before departure.” Maybe that form populates in “My Account” when you hit the 270 days prior. Please don’t tell me to read post #57 or #55 and #71. The customize air tab in my account is NOT THERE.

Agree with pingpong1. Also, thanks to Pcardad for some good info.

Reviewed post#57. In my account, for a cruise in May 2023, I have Customize Shore Excursions, Customize Butler Service and Roundtrip Air, NO CUSTOMIZE TAB. Do you have to be within the 270 day window to get that tab?? Sure would be nice if Regent was a little more forthcoming with info. Jennefer what say you???

Just checked my account. No place to customize air travel. I’ll see if my TA can shed any light on this “new and improved” process. This shouldn’t be this hard!

On the June 3 post of the Jason Montague video re: custom air he stated the new process would be coming “soon”. Jennefer in Customer Relations posted here the new online submission form would be coming “next week”. I haven’t found any form to request custom air. Has anyone seen this new form online? If so, where is it located?

I found a video on YouTube that will give you some idea of the atmosphere during a holiday cruise. We booked a holiday cruise for Dec 2022 partly based on what we saw on this video.

Jennefer responded to a concern on Custom Air process and May be able to help you Jennefer Teegen | Director of Guest Experience and LoyaltyP: +1 954.940.7217 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126

Great tip especially when traveling. Thanks

Thank you Jennefer for your timely response and shedding some more light on the current Custom Air issue. Hopefully, the new and yet to be implemented process changes will help in making timely custom air reservations.

This is the email I sent to Jennefer Teegen at RSSC. Hopefully, we get a response. Hello JenneferFrom a previous post on Cruise Critic you identified yourself as the Regent Director of Guest Experience and Loyalty. There have been a number of posts by upset customers on CC regarding the changes to the custom air process. The posts on the Regent board are listed in the post titled “change to custom air procedures”. It would be very helpful if you could read what people are saying and respond accordingly. I and the Regent community look forward to hearing from you. Regards“Retrorod”

Just watched the video about the changes to the Custom Air process. What I took away is all the issues are caused by factors beyond Regent’s control. However, Regent’s answer is to eliminate calling directly to the custom air department and a request form and online request system are coming. Maybe putting more people in the Custom Air department to handle the work load should have been considered by Regent. I know when there are long lines in my local stores they open up another register, even putting managers on the front line. Yes, I know there are many businesses looking for workers but I suspect the Regent agents aren’t minimum wage employees.

I had my TA contact Regent regarding the post about not contacting Regent Air for custom flights. According to Regent, as of today, I am not affected by this change since my cruise isn’t until May 2023. I still contact Regent Air 270 days prior which is August 12, 2022. Also, my TA said if I was affected Regent would have notified her about it. With all the changes going on I’m not real confident that is true. Time will tell how this plays our. I’ll post more later.

I have 4 cruises booked with Regent and have not received any messages like the one Taxare posted. Has anyone else received such a message?