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Does anyone have insider knowledge of when these voyages will be on sale?

Does anyone  with previous experience of RSSC Southampton round trip know which car parking company services RSSC. CPS and AB Parking do not according to their websites. I am travelling in May next year and want to get the car park booked as soon as possible. My travel agent has been trying to obtain this information directly from RSSC but to no avail! Thank you. 

Does anybody know the process at Portsmouth for full time wheelchair users, who are unable to get onto shuttle buses? Thank you in anticipation. 

For UK based RSSC customers, does anyone know which parking company offers valet or car parking at Southampton cruise terminal? Thank you. 

I forgot to ask when I booked QA today whether any complimentary OBC is being applied for any of her 2024 voyages. My booking confirmation doesn’t show any, which it would normally, so just wanted to check other guests experience. I booked a 4 day voyage in Q4, and have previously always had some OBC on the other ships. regardless of length of voyage. Thanks. 

We are still waiting for our refund for March 2024 cancellation. Is anyone else in this situation? We won’t be able to book a future cruise without the associated  FCC, FCD and monetary refund being made. A call to Cunard confirmed that our refund still hadn’t been actioned. 

Interestingly on our last QM2 voyage in May, several members of the crew, when chatting about how Covid affected them and the industry, said that Cunard had changed their contracts post pandemic and they would no longer be receiving a share of the hotel and dining service charge, with all charges going directly to the company. 

Has anyone else heard this?

Does anyone know if you can take your own cut flowers onboard when embarking in Southampton? No information in Cunard FAQs. Thank you. 

Based in the UK I have managed to book the Northern Lights voyage via the website. There were some system not working glitches but it worked in the end. I was amazed to be able to book an accessible room on the website as this is a room type you normally have to phone the call centre to book, so usually missing out on securing a room due to limited availability. But all done now. Good luck everyone. 

I really feel for you. I am also at the end of my tether with Cunard for various reasons relating to my need for an accessible cabin. One reason being that last year, we and our travel agent spent many days attempting to book accessible cabins, to then find out, that 'owing to Covid', Cunard had removed all from sale and not bothered to update the website to inform affected customers of this. The majority of crew onboard are exemplary, but I have experienced too many occasions now when I have been treated dreadfully, including being told (not asked if I could) by the maitre d that I would need to get out of my wheelchair to sit at my reserved QG table - if only I could. And many other examples. 

We tried Celebrity last year and found them very good with ships easy to navigate. I will probably cash in all my Cunard FCC and FCD in the next few months as the uncertainty with Cunard is too much to bear when we should be able to look forward to holidays without Cunard  cancelling them for reasons that are completely in their control.

On the newly refurbished Silhouette, only a small part of the outside deck exclusively for Retreat guests is wheelchair accessible. The largest desk where the bar and many shaded areas are located is accessed by the exterior steps. Which of course makes the upper deck inaccessible for guests who cannot use steps. Staff on board have always been helpful in bringing food and drinks from the upper deck, but it is difficult when the lower Retreat deck is busy and there is no space there to relax, and there is no shade. Can regular and recent Celebrity guests let me know the situation on other ships which have the Retreat outside decks. Thank you.

As a newbie to RSSC, can anyone help me with a rough idea on what the price difference would be to upgrade to business /Club class flights when travelling on a RSSC package from the UK for an Alaska voyage. Routing would be LHR to Anchorage and return to UK from Vancouver. I have an idea of BA and Air Canada pricing if booking flights direct from them for an equivalent time period this year, but it would be useful to know how much RSSC has charged in the past, although I appreciate flight pricing is fluid. We are travelling June 2023. Thanks

On board Silhouette in October last year,  I purchased a Brietling watch, a real treat! The salesman said the warranty would be sent directly to me from Brietling. I didn't receive it. I have been in contact with Starboard Cruise Services who run the shops on board, they gave me several dates for receiving the warranty, which passed, with no warranty received. They are now failing to reply to my very polite emails. Has anyone else had this problem with Starboard and do you have any hints and tips to resolve this issue?

Jimbo 1683 - Were you booked on this voyage? And did you have the experience, as I did, of speaking with senior management representing Cunard yesterday in an attempt to discover what was happening? 
 

I know it is dreadful. To keep telling direct booked customers the voyage was still going ahead up to 4.5 hours after they informed travel agents is awful. I loved Cunard but going to take refund as I really can’t see how they can continue with customer loyalty so far down in their priorities. 

Just had the cancellation email from Cunard 😢

Sorry to be forensic but did your TA say who exactly in Cunard told them of the cancellation? I see it is no longer being advertised for sale, although it was this morning. Could it have been that any further bookings have been cancelled rather than existing bookings?

I don’t expect they would have mentioned that to you, I think my brain is on overload trying to work out what is going on 🙂. 

On the phone to Cunard and they are saying it is still going ahead. 

But Cunard has not communicated with their customers who booked directly with them 🤔

 Just checked Starboard website and they are on Celebrity. Thank you 🙂

Thank you Port Royal but it is not Harding. I have already contacted them as the watch manufacturer suggested them but they do not do Celebrity. 

Does anyone know the name and UK contact details of the company that runs the shops on Celebrity ships. I need to contact them about an item purchased on board Silhouette as the warranty has not been activated. Have given up holding on phone to speak with Celebrity directly as calls are not answered. 

There is conflicting information on this board, so I was wondering if any seasoned S1 suite travellers, particularly on Silhouette, can let me know whether the butler / retreat host, will bring glasses of alcohol included in the Premium Package to guests for consumption in their suites. We like nothing nicer than a glass of wine whilst we are dressing for dinner. 

Has anyone else had the same experience as me?

As with other cruise lines operating in the current situation, I would expect my close contact and I to be quarantining in our booked stateroom and if that was not possible, I would not mind which stateroom it was. I am less happy at being denied the opportunity to sail again.