Interesting to read through this live report. It almost completely lines up with our Divina experience last November.
We are a young couple (both 31) from Belgium and have cruised MSC a couple of times before in Europe. We've always enjoyed what they offered at that price point in Europe. We booked our November cruise when they still had the 20% Voyagers Club discount, so that was great and the Colombia, Panam, Costa Rica itinerary pulled us in.
For us there is no comparing MSC in Europe to MSC in the Caribbean. I can't put my finger on it, but something just feels off. Service at bars was spotty (at best), our waitstaf seemed uninterested and a lot of people on board were really loud or wanted to be noticed. It felt like the Carnival cruise we took 6 years ago and that made us realise that the low fares MSC is marketing might be attracting the wrong crowd (not that all Carnival cruisers are bad fellow passengers). Our cruise also had a lot of cruisers from Latin/South America (Puerto Rico, Cuba, Argentina, Brasil) and without them being rude per se, their way of behaving just didn't match up with ours.
The embarkation/desembarkation was also quite the same. When we got on the ship it had just done the 4 night Ocean Cay cruise and we were on the ship by 11:15 (arrived at the port at 10:45 and it only took 30' because of computer issue at check-in). After our 11 night cruise however, things didn't go that smoothly. Immigration seemed overwhelmed, the process was halted about 4 times because of the amount of people in the terminal and 'extra checks'. We were off the ship only around noon. Seems like they double or triple check the cruises that go that way, but just forget the amount of work that takes.
Reminded me of our experience at Miami airport, where we were in line for immigration for over 2 hours. I can assure you that's not what your waiting for after a 10h+ flight. It just felt like a power-play and we were being treated like criminals, even though our personal immigration check only took 2 minutes. A few flights from Latin/South America came in around the same time and the people from those flights seemed to be given a harder time at immigration. It might just be me, but I'm starting to sense a pattern there.