This would have been our first O cruise. Because of the unique destinations, we were willing to pay top dollar. After this fiasco, I can promise you, we will NEVER book another NCL affiliated cruise line ever again. AND I will tell everyone I know to stay away from their shady business practices! It would have been so easy for them to just keep our money and offer the FCCs. They would have retained customer loyalty and impressed new customers with the O experience and level of customer service.