Conditionyoke

Celebrity corporate may have their reasons to make these changes, but my pet peeve is the abysmal customer service they provide when they make these changes. We were booked on the Nov 2024 TA on the Apex. While on an Alaska cruise this May on the Millenium, we were notified via email the TA was canceled, with no reason, no alternative options, nothing. We stopped by future cruises to see if they knew anything about the cancelation. They didn't even know it had been cancelled, just that it was redlined and they couldn't book on it. By the end of the cruise they still knew nothing other than yes, it had been cancelled. Ten days later we finally got the cancellation reason, an earlier than expected dry docking. A few days later a rescheduled TA was posted for November 9th. We we offered a reservation lift & switch, but this TA was 2 nights shorter than our original sailing. In order to get a reduced price for the shorter cruise, we had to rebook. It still was going to be more expensive than the orginal cruise and we lost over a $1,000 in OBC. Fortunately we had a price guarantee on the original booking and after several calls over multiple hours, we got a satisfactory price and our original amount of OBC. It shouldn't be this difficult. Now we have been notified the rescheduled TA has been cancelled because the ship is NOT going into drydock. Again, no options on alternative sailings or any other information. Rumors are running wild about will it do a TA, if so, when, and will it have passengers. The darkest rumor is they are using this to clear the bookings made with the lower rates we got in the spring so they can refill the ship with higher rates they are getting now and not honor the contracts they made with us who had already booked. If you know you have to change up an itenerary, at least come up with viable alternative options before you announce the change. Don't leave your customers hanging. If I ever canceled a contract with my customers because it suited my needs and didn't provide them with suitable alternatives or reasonable recompense for the inconvenience, I would have been out of business in a heartbeat. Hopefully Celebrity proves to be a stand up company and honors their commitments to their loyal customers rather than screwing them to chase the almighty dollar! If not, I will be hard pressed to ever give them anymore of my business.