rzjc46

Yes, we understood it to be two cruises at the time we booked (that was onboard a previous cruise). We also had a similar experience as you when we graduated to bronze during the second of B2B cruises. Can't remember whether we needed to replace our room card keys. Thanks.

It's true that we saved money with one voyage vs two, and the O Ambassador did explain that to us. She also noted that we'd get silver next time. But once again, this wasn't our understanding when we first booked it. And we'll also be one cruise further away from silver (and later) benefits. Thanks again for the helpful information.

That seems to jibe with what we were told. But that's not the way it was in the past. Thanks.

Based on our cruise history, we expected to graduate from Bronze Level to Silver Level on our last cruise. This recent one was back-to-back, and we thought the change would occur when the second part of the cruise began. Our Cruise Ambassador surprised us by informing us that we only received one credit for this entire cruise because it had been booked that way. This had not been our understanding because of what we'd been told and since we were required to pay two deposits. Since returning home, we have tried to call the Oceania Guest Relations number and have also tried to email them. Their initial email response was that it may take up to six weeks for them to look at it. It has now been more than six weeks and they haven't responded. Does anyone know how best to reach them? Thanks.