I was finally able to talk with a person at Vantage on Friday. She couldn't give me a timeframe as to when they would be issuing our refund. Just said they were very backlogged and was taking longer than normal. Asked her what "normal" was. She finally said 30 - 90 days. Asked her if she had any idea of why our trip was canceled on the Splendor. She did state there was damage.