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Pasodebbie

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Cool Cruiser (2/15)

  1. No such luck! I have spoken directly with the air department probably 10 times. The person says the "back air desk" is aware of it and they are working on it - been over 3 weeks. I am just in a waiting situation.
  2. Thank you for all the great responses. I am still booked on my original flight, AND on the new one as well according to the carriers. They have time to fix it and I am sure they will do it - since as you said the rule is traveling in same cabin - same flight. It has just thrown us into such a state. Really messes up lots of travel plans and reservations etc. Again, they are just so cavalier about it. I have called repeated times - even to the latitudes department - but no one is willing to do anything but tell me I have to wait for the "back air desk" to fix it. Time keeps ticking ticking ticking on - folder in the drawer and nothing being worked on until this gets fixed. does not make me excited about this trip at all.
  3. Yes it has been fine. A couple of not the best routes - but for the savings we were fine with it. Thank you. We have been traveling with NCL for over 16 years. I worked for a travel agency years ago so we usually book directly with NCL. Hate to start over with another line I am 72. Have been on 1 cruise a year for over 10 years. I agree it is unacceptable - but what I hate more is the stupid answers as to how this happened.
  4. Has any couple, traveling together in the same cabin ever been assigned to different flights out of the same city? We were confirmed on January 4, 2024, on the same flights, but about 3 weeks later we got an email from NCL that changed me to another flight, going and coming, at completely different times and carriers. When I call NCL they tell me that they must have got a time change notification from the airlines - which makes no sense because they kept my partner on the original flights. I can get NO satisfaction with NCL - other than to say they are working on it (it has been 3 weeks). We are completely devastated! Does anyone have any idea why they would out of the blue change one traveler and not the other? Again we have the same record and, the same cabin, booked it on board together. Anything you could share that could explain this unbelievable situation is greatly appreciated.
  5. Thank you. We have been traveling with NCL for over 16 years. I worked for a travel agency years ago so we usually book directly with NCL. Hate to start over with another line I am 72. Have been on 1 cruise a year for over 10 years. I agree it is unacceptable - but what I hate more is the stupid answers as to how this happened.
  6. Has any couple, traveling together in the same cabin ever been assigned to different flights out of the same city? We were confirmed on January 4, 2024, on the same flights, but about 3 weeks later we got an email from NCL that changed me to another flight, going and coming, at completely different times and carriers. When I call NCL they tell me that they must have got a time change notification from the airlines - which makes no sense because they kept my partner on the original flights. I can get NO satisfaction with NCL - other than to say they are working on it (it has been 3 weeks). Does anyone have any idea why they would out of the blue change one traveler and not the other? Again we have the same record and, the same cabin, booked it on board together. Anything you could share that could explain this unbelievable situation.
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