Lyn2018

I have had multiple billing errors also and show a balance owing on my last cruise for a photo I didn't take. On one cruise they credited my credit card with my OBC which should have gone toward Gratuities.

Not sure if this is the right forum. I went on a recent cruise with HAL and when I went in the navigator app I noticed I could view previous statements. For some reason it shows I owe $40 for Image Photo x 2 on a voyagé from 2 years ago. I absolutely positively know I did not buy any photos. Does anyone know how or when you would get a $40 charge for a photo? Was it because they took my picture they charged me? I also had multiple billing issues this last voyage and it looks like my credit card may be charged but I still had a cruise credit left on my account (to be used for gratuities). Or unless they gave me a refund - which they shouldn’t as they did not take the gratuities/crew appreciation.

I used a glass cup to prop up my iPhone mini - no issues at all.