Trixierenda

Just wanted to update, I sent an email last night to the general guest relations email address asking for their help. I not only got a call from them today they directly contacted cruise next staff on my behalf. I just received an email stating there was a “system error” but my CNCs have been restored. I logged into my account and see them there. Hooray! Ready to book on the new Aqua 🛳️

Thank you for the suggestion, maybe I will look back at paperwork from past cruises and see if there are other numbers. I am just baffled though that no one will respond and merely say, we are looking into the situation!

I did check the time limit/policy on AMEX and there is no limit for non delivery of goods. I hate to lose the 50% savings on those certificates. Maybe I’m expecting an answer too quickly? It’s been 2 weeks. I’m just puzzled by the term they used.

We purchased 8 certificates onboard the Joy last month and the cost is shown on my final invoice. The certificates are not reflected in my account or my husband’s. I sent a general inquiry and was told they were “deactivated” and I needed to contact Cruisenext staff. They have been completely non-responsive. A PCC trying to help me book sent them another email on my behalf and copied a supervisor. It’s been crickets, I’ve sent a few additional emails asking for status of their review. Has anyone ever heard of this? We’ve been on 4 NCL cruises, bought certificates every time and never had a problem. I don’t know where to turn, other than at some point disputing the charge with AMEX for undelivered goods.