Aulegacy

Thank you Greenpea! That seems logical - now we can go outside in the haven!!

Thanks Greenpea!! Funny thing is we are going to Iceland/Norway next year so the amount of swimming we likely would even do would be minimal and kids would far more enjoy all the other activities on the ship, BUT when spending Haven $$ want the option to step outside in haven to take in sights and swim. @NCL at minimum there needs to be hours for families or at least a section.

Thanks to everyone for the feedback. My problem is I've spoken to different people at NCL and I get different answers depending on who I speak too. Really poor service by team there and why it's confusing as a consumer and obviously to folks here. I've escalated via the NCL website support and will continue to do so as it should be something they clearly articulate. End of day while I can appreciate the Haven striving to be a relaxing place, when I have 12 and 14 yo kids that are respectful and I can't go to a pool, or even outside with them in the Haven and am spending $30K+ for a "family" 2Br suite the target market is clearly not families.

I cannot get a clear answer on the following - 1) I have purchased a family villa in the haven - can my children who are under 16 actually use a pool in the Haven with my wife and I present? The website states you have to be 16 and older to use the Haven Sundeck - one would expect the pool to be on the sundeck. 2) if they are not able to use the pool or haven sundeck, is there any outdoor space in the haven we can take in fresh air and see the views? Thanks in advance for the clarity.

I cannot get a clear answer on the following - 1) I have purchased a family villa in the haven - can my children who are under 16 actually use a pool in the Haven with my wife and I present? The website states you have to be 16 and older to use the Haven Sundeck - one would expect the pool to be on the sundeck. 2) if they are not able to use the pool or haven sundeck, is there any outdoor space in the haven we can take in fresh air and see the views? Thanks in advance for the clarity.