Hi,
New to HAL, but have cruised on Azamara and NCL. I'm looking for input on following. We booked through large US travel agency a seven day cruise to Norway this summer. Did Have it All package as the math with drink package, $100 excursion p/p, upscale dinner and $275 TA showing everything but HAL excursion data didn't. After verifying OBC was showing I called HAL excursion desk and they advised OBC can only be used on the ship, i.e. wouldn't show up in my account until after embarkation. Would love to use OBC for excursions beyond $100 each we received. When I called TA, he thought OBC is in account at time deposit on booking is paid. He conferred with manager and verified HAL OBC is available only on ship. He said this is not always the case.
Is this OBC policy normal with HAL. Thanks.