SophosEMT

I remember they used grated chocolate in the past, they are using this on the solstice now.

On solstice live at the moment. To my surprise our favorite Affogato is still available here 🙂

Thanks for everyones comments! Knowing I'm not the only one in this "boat" is a bit of a relief. Hopefully we can push for better communication so when IT errors happen in the future we can have better knowledge of the situation.

Removed double comment 🙂 To the second comment I did specifically ask and they didn't know. My doc still says the above which is all the agent could quote to me. Do I need to be calling and ask for a Celebrity Booking Confirmation?

Are people assuming that I knew the $1700 was an incorrect number? Because I was shocked it was so high, but had no idea what amount would be included since I don't have a "Celebrity Booking Confirmation" to reference. I don't even know how/why they have arrived at the $1100 figure. My costco confirmation email shows : Additional Shipboard Credit (per guest, up to four guests)

I do not have a "booking confirmation" that I know of. I booked Costco Travel and have docs from them. Have never received anything from Celebrity until the OBC email 3 days ago. When booking the TA could not even tell me the OBC amount I would get for Retreat room. Even the doc from Costco says: "Additional Shipboard Credit (per guest, up to four guests)" On celebrity I can't view or print travel docs or Xpas.. So how would I know the $1700 they showed me was not correct. Where do they even get the $1100 figure they give me now?

Your example is the exact fear I was concerned for others who had spent their funds. This was handled incorrectly by Celebrity no doubt. I'm so sorry

8/31/22 So you would think thats enough days for the system to figure out the OBC and level out. But as with all tech, its only as smart as the people doing the programing...

Hello cruisers! This is our 4th cruise 3rd with celebrity. So still a newby. On the 26th 3 days ago we got an email to check our on board credit. We had been looking at the IOS app which wouldn’t show the OBC. Logged in it was $1700. We were excited, this was more than expected. We started dreaming and planning for excursions and dining. This morning it dropped to $1100. I wondered if this was an error or something I had done wrong by not booking fast enough. I called Celebrity website assistance. Was quickly connected to a tech who couldn’t find anything wrong but only showing the $1100, said needed to transfer to his CC department, He remained on hold for a long time until the next lady tried to help, she also could not find the problem. She transferred me to the "Retreat representative". Who after again explaining and another hold she advised their system has improperly given $600 to all retreat guests and that I would only get $1100. That the system has been removing that amount from all travelers in the past day. That even if I had booked with the $1700 showing the remaining balance would have just fallen $600 when the system removed that code. All the agents were super nice just unable to fix the "problem" to my satisfaction you could say. So 38 min phone call later, I understand its and error but it is a very disappointing moment here to have our hopes up then dashed. SO, heads up to Retreat guests! This has allegedly happened too many others she said. Screenshots attached Our cruise: Nov 5-12, 2022 Solstice Retreat class room