cng062000

9 minutes ago, FolsomFamilyCruisers said:

Princess has come through and honored their cancellation offer for March 7/8 cruises as well -- grateful!

Just got off the phone and so happy Princess did the right thing with these sailings! 

1 minute ago, CarelessAndConfused said:

 

If true, good to know and that makes a lot of sense.  I assumes that is the case with most all companies?

...the person I chatted with definitely needed some help with english grammar and spelling....which is why I'm still on the phone (unpatiently) waiting. 

For those with sailings on 3/7 and 3/8, the person I "spoke" with in the webpage chat said they would cover these sailings with the 100% FCC for cancellation fees too. I am still on hold on the phone to get a better confirmation that is accurate. 

19 minutes ago, jp2746 said:

Can you guys please let me know what they say?We are cruising tomorrow toO and I’m wondering if we will get the OBC.  It’s too late to cancel.  Our family is at the point of no return at this point. 

Will do! Going strong at 2 hours and 58 minutes on hold...

8 minutes ago, PtownGirlz-NH said:

We are sailing tomorrow, so I hope Princess re-visits thier policy and decides to give us OBC for not cancelling 😷

I've been on hold for 67 minutes and supposed to sail tomorrow too. We will see....

2 minutes ago, Reina del Mar said:

 

Maybe because many passengers will have started their journey to port or because perishable goods have been ordered and cannot be cancelled????  Just a thought!

Understandable, but why not also offer the OBC offer? Just seems odd. 😕 

1 minute ago, Coral said:

I am not getting anything more than what I currently have since I have Princess insurance. I am told to submit my claim to Aon.

Seriously? That's terrible...so they are effectively excluding you from their revised cancellation policy? 

4 minutes ago, Cruise Raider said:

I can't believe seeing people still complaining even after getting this very good offer from Princess.  It only took about 2 hours ... I would predicted it would have taken at least a day.  You can always still go and get some onboard credit to boot!  And, the vacation protection offers a lot more than just cancellation.    

I see most people complaining because Princess decided to exclude their upcoming weekend cruises....not the actual cancellation policy of 100% FCC or some OBC. But Princess still decides I get nothing (FCC or OBC) because my sail date is "less than 72 hours away"

14 minutes ago, MissP22 said:

It is strange that they didn't include ALL sailings in that offer.

I don't see the logic in it. 

Does anyone have an explanation? 

I'm guessing a late money grab for the upcoming weekend cruises to limit damages from cancellations. 

Happy to see they are rethinking this, but very disappointed (that's an understatment) they have chosen to excluded March 7 and March 8 sailings. We are booked on the Sky tomorrow, but have been pleading with customer service for the past several days to reconsider the cancellation policy as we do not wish to risk quarantine. If they truly are excluding March 7/8, I will loose all respect from Princess. 

Thanks all! I've learned so much from here! 🙂

Thanks! @Coral that's good to know! 

Wooohoo...I'm so thrilled to have a smaller room (according to customer service rep.) in an undesired location now. 😂 At least I have an answer now I suppose. 

Room is only booked for 2 people 😕 

New to cruising and hoping for some answers! I'm going on the Sky Princess and when I booked and made the deposit I picked room L128 (BF). After paying the final balance my room had "automatically" switched to R312 (BB). I was really wanting to be on the Lido deck (I'm a sucker for pools and food lol) and specifically picked L128 during booking/deposit. I'm also not thrilled with the new location on the Riviera deck and the original room is no longer available. I called Princess customer service and they were NO HELP!! They couldn't explain why my room was switched, what the difference was between rooms (besides stating R312 was 30 sq. ft smaller than L128), and offered no real apology.

Welcoming any insight on why this happened, what the differences are, or advice on how to best move forward. Thanks!