Stexs

A little more than a month ago, I had the same error trying to order our medallions for our June 1 Alaska cruise but was able to call customer service and get them ordered. Later, I read here that someone did find a solution to the problem. Log onto your Cruise Personalizer at: https://book.princess.com/cruisepersonalizer/index.page and log in using your first & last name, birth date and cruise booking number. One the top of the first page, click on the Check In tab. When the next page comes up you will see two small black boxes that say App Store and Google Play. Right below them is the line that says "Don't have a compatible device? Try our web version". Click on Try our web version. When the next page comes up, click on "Choose your medallion wearable" and you should be good to order!