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Thank you so much for your suggestion and the suggestion of purchasing a ticket going as well. Wonder if that means I need to find a hotel as well. This will be the 8th cruise for me. 3rd with Silversea. Oceania booked flights for me but I booked my own with Windstar and the first Silversea cruise. I will reach out to the person you mentioned. Thank you so much.

I paid for door-to-door. When I go to the Airport on the 25th of May, I would like to have a flight. They have cancelled the flight I was supposed to take. I want them to do what I paid them to do - provide transportation so that we can go on the cruise that I have also paid for.

Thank you Michael. When I discovered that the return flight was a "red eye" without handicapped support, I asked them to move it to a day flight, keeping the first flight as is. They then changed the flight from midnight on the 2nd to 6:00 a.m. on the 3rd of June. They also arranged a hotel for us for $647.00. And they were fining us $300.00 for not taking the original return flight. I then booked a direct flight on another carrier and found Marriott Hotel that was much less. I let them know I would take care of my flight home, reiterating that I wanted the first flight left as is and the Fairmont Hotel and the transportation. I received a reply with my flights and ticket information from the Agent at Silver Sea.. When I contacted Air Alaska to confirm the wheelchair request and seat assignment, I was provided with a message telling me the flight had been refunded and was fully used. I will leave a message for Jose at Silversea tomorrow. If he gives me the same story that the flight has not been cancelled, then I will have my grand daughter speak to Jose in his "mother tongue." Perhaps "he" is not understanding me. I really do appreciate your response and especially the reminder to be clearer about the issue. Sometimes anger gets in the way!

The last cruise I took in 2021, the flight was awesome and the service outstanding. Now it looks like the wonderful cruise my granddaughter and I were to take on May 26th won't happen because I stupidly decided to do door-to-door and they have cancelled my flight to Vancouver. After 5 hours holding for Alaska Air, I find that the ticked was refunded to Silversea along with the upgrade to comfort economy which I paid for. . It's back to Oceania for me. How to tell my granddaughter that we are not going and grandma just got bilked about ten grand by Silversea.

I really need some help. I have fully paid for a cruise for myself and granddaughter. It was supposed to include transportation. The travel agent assigned from Silver Sea has cancelled our flights and I cannot get him to understand that they are cancelled. I went ahead and booked my own return flight from the cruise because they could not provide wheelchair assistance between terminals in Seattle and it was a quick change. I am 80 and cannot run very well anymore! :). This was supposed to be a wonderful trip. They have cancelled the chauffer service to the airport. That's ok - but they also cancelled our flight which included upgrades to economy +. Alaska Air says they have refunded the tickets to Silversea. I don't know what to do. I have called and called and the agent doesn't understand that I have no flights. The cruise leaves on 26 May 2022 from Vancouver. This is my 4th cruise with Silversea. Can someone please help us out. Thank you.