Pinboy

1 hour ago, At Sea At Peace said:

For those suggesting 'money, compensation, etc.' in addition to any apology resolves the matter, such suggestions IMO diminishes the actual genuineness of the assertion of the extent of the initial perceived slight or mistreatment.  Money doesn't make it better.  

To be clear--- the OP never implied, suggested, or asked for anything other than a Public apology.

It was my suggestion re a Complimentary cruise for the entire family, as everyone was ( I'm sure ) bothered, upset, etc  by it for the entire cruise.

It was awful and we all know it !!

I agree, a Complimentary cruise  would not " resolve the matter '', nor would a few $$ " make it  better " , however, the OP would have the option to decline the offer.

( I hope they would accept instead of falling for some " lame duck " form letter --- " Sorry for your inconvenience BS apology ). 

34 minutes ago, Itchy&Scratchy said:

Was it racially motivated?

The answer is YES-- End of story---

All the Agent had to do was ask the youngster " Are these your parents ? ".

Celebrity, for Public Relations purposes should do the Right Thing. ( see Post #67 ).

No " Task forces",---- No " Studies " ---- No " Let us check with the Port Authorities "---- No " We'll get back to you within 6 months " --- None of that crap--

Just do it !!

1 hour ago, wahooker said:

A public apology, and a promise to ensure that the staff (Whether Celebrity or contractors employed by the port) is properly trained to avoid this in the future would be a great starting point.

A " Public Apology " doesn't mean a thing ( I almost used a more explicit term that would have my post removed )--- You hear them ( Public Apology's ) all the time. Means Zero !!!

A " Promise to ensure that Staff are properly trained "---- Good luck with that. Staff are probably minimum wage or volunteers racking up hours to get a free cruise. ( No disrespect to anyone if that is the case ).

A " Great starting point "--- How's this ??

From : XX President Celebrity Cruise Lines

CC:     XX VP Customer Service Celebrity Cruise Lines

           XX VP Marketing Celebrity Cruise Lines

Dear Mr Hooker:

I sincerely apologize etc etc---

( finishing with )

I am enclosing a Complimentary 7 Night Cruise Certificate for you and your family , etc etc.

Please contact my PA ( personal assistant ) within the next 12 months and he/she will make the arrangements.

Yours truly

XX 

President Celebrity Cruise Lines

Mr. Hooker:

While we have never met, I truly " feel " for you and your family.

What you went through was a disgrace and there are no excuses.

( IMO-- a few of the above posts are out of line in their questioning/suggestions. I can't point them out as per the Guidelines of CC ).

From what I understand, the folks at check are not Celebrity employees, but, it doesn't make one bit of difference who they are employed by.

Presentation of your Celebrity Check-in documents is all that was required, but, some " clown " wanted to cause difficulty. 

I'm sure it caused stress throughout the entire cruise--- 

Lets hope Celebrity does the right thing and provide compensation---- that is acceptable to you!!

3 minutes ago, sanger727 said:

I credit it to the fact that i have resting B___ face. 

LOL-- You must be very popular at your golf club, tennis club, yacht club, hockey team , Bingo parlor, and knitting group ??

Too bad you didn't " coach " me before I accepted, er, got " sucked -in " for that FREE 5 minute massage !!! Holy S--t  --- $357 to smell like a peach and leave with a bag of etc etc !!!

At least I didn't get screwed with the last car I bought (2006) --- my Salesman, oops, Salesperson laughed at every joke , got the Manager to accept my " final offer " , and told me " I don't know how HE accepted that--- YOU got some deal " !! 

They were really nice and offered ( sold ) me a top coat finish with a 20 yr warranty , a 6 month parts and labor warranty and gave me a $ 20 coupon for Tim Hortons ( Coffee shop )---- $1283.

1 hour ago, sanger727 said:

 

I don't have a problem with the sales pitches. I tell them right away that I'm not interested and they stop.

(A Compliment )--- YOU must be very convincing or the Attendant was ready for a break ,was toooo tired ,tooo new, or forgot the " routine ":

Give 'em the Free 5 minute massage in 3 minutes.

Within 1.5 minutes ask 'em ---" Are YOU aware that your X and Y are sooo etc etc ? When was the last time you had them adjusted " ? 

Now---- Whisper--  " I can help you with it -- and bye the way " For this cruise only, we have a Special 90 minute package which includes, etc etc "

Now , we're on---- at the 16 minute mark out comes the nice smelling stuff--- put lots on --- make the " subject " smell like a peach---

At the etc etc mark---- show some other products and make sure to--- " With this, I will include, at no extra cost etc etc -- trust me, everyone that etc, etc  loved it "

By the time you reach the 65 minute of the presentation, the " subject " will want to get the hell out of there ----$357 for the Free 5 minute massage.

If anyone from the Persian Garden Spa sees this---- How'd I do so far ???

3 hours ago, sanger727 said:

I've never experienced a bad sales pitch.

So, you've always received a good sales pitch " ??

Definition of a good sales pitch:

You took advantage of " For this cruise only " discount and spent $$$ to smell good and look 20 yrs younger ?

Definition of a bad sales pitch:

A Sales Pitch where the Spa Attendant can't convince the client that his/ her back is etc, leg muscles feel etc, will look 20 years younger and is being offered a " For this cruise only discount " .

9 hours ago, jelayne said:

I only book facials but have never had access to the other areas.  Be aware the sales pitch can be intense.  I just tell them  up front that I do not want to purchase any products.

You are smarter than me !!!

Holy cow, I've written many times about the Free 5 minute massage that cost me $357 by the time she let me go ---- smelling like a peach, looking 20 yrs younger (??) and a bag of smelling " stuff ".

So, when " you know who " found out------- 

14 hours ago, tomcruiser1234 said:

😊.   So many of us, as we have traveled with Celebrity, have gotten to enjoy so many great services but as things change it can cause issues.  Tips certainly can be used both ways. Reward and a little bribery 😏.   Thanks for your comment

LOL--- Let's see how smart we are ----- A 3 choice question ( Take your time answering ):

Who do you think " taught" me the " ropes " on getting a reservation at a Specialty restaurant when there was nothing available at the prime times ? ( 5:00 pm or 9:30 pm is not a prime time )

A--- A Maitre'd

B--- A Maitre'd

C--- A Maitre'd

Absolutely a true story .

5 hours ago, tomcruiser1234 said:

I know nobody wants to hear this one……..but nothing that $50 wont fix.  Lol

Agree, but Watch Out---

I inferred the same thing re Specialty Restaurant reservations and was " tossed to the mat " by several on CC for bribing. 

Example: You go to the Specialty restaurant-- Maitre'd says " Sorry, nothing available ---- But, give me your cabin number and I'll call you if something comes available "-- You smile and give him/her your cabin number---- Trust me, he/she got the message---- 2 hrs later, ring, ring, -- Guess who?

So, when you arrive at the restaurant you thank him/her ( $$ ) and everybody is happy.

Want another reservation ? Nooooo problem.

Where I come from it's called " Thanks for your help " !!

LOL--- A few extra $$ ?? So What !! 

18 hours ago, phoenix_dream said:

but my real issue was with the guests themselves.  Totally inconsiderate.

18 hours ago, MamaFej said:

folks who don't spend much time concerning themselves with what is polite. 

Off topic--- ( Remove if necessary )

Reminds me of:

Those that choose to not follow the Dress Code for whatever "lame-duck", self-entitled reason.

Lounge hogs

Unruly slobs in the " Slugfest on 14 " (OVC) 

Nonsense complaints ( seems to be many "reported" on CC lately ) probably followed by a visit to GR to remove Gratuities.

However, to finish on a complimentary note--- someone was excited to post a comment that they even petted the Captain's cat.

https://www.celebritycruises.com/blog/cruise-butler

No dis-respect to anyone that cruises in Suites, but, based on the attached flyer, there is nothing I would require the services of a Butler for:

Unpack suitcases: 

" Did you see where he/she put my Patrick Mahomes t shirt "?

" How do I know where he/she/ put your 17 swimsuits "?

Make reservations for you:

" Oh, so Monday at 6 is booked---try Tuesday at 6:15--- 2 hrs later--oh,Tuesday at 6:15 is sold out "- etc---much easier to make reservations myself.

Pamper you:

How long ya gonna wait for the Retreat Butler and/or Team Member to come to draw your bath ?

And besides ---

" It's not my fault that he/she made your bath too hot " .

" You asked him/her to draw your bath at 9:45 --- How was he to know you decided to try your luck ( for the 18th time ) at your " favorite " slot machine--- because this time you had a " feeling " etc. etc. and your bath is too cold "?

Finally, I think these people ( Butlers and Team ) are going to be " run off their feet " doing their best to please everyone.

All it seems to me is a cost-cutting shortcut with " flashy " terms --

Bonne Chance ( Good Luck )

2 hours ago, terrydtx said:

We will be on the Edge next month for 22 nights and have no plans to dine there again.

( I always enjoy reading your posts )

I see there are different "experiences" re the RTG.

However--- We were on the Edge last March and had dinner at the RTG--- it was excellent ( Food, Service ) and were scheduled to go again on the last night of our cruise, but, the wind and rain made it impossible.

Perhaps in the 22 days, you might give them another try.

Both very similar--- Excellent!! Highly recommend.

A "must have" is the warm chocolate chip cookie dessert topped with vanilla ice cream---

The 2nd one is as good as the first.

Sure better than a scoop of gelato (LOL)

24 minutes ago, jean87510 said:

Lol do you seriously think I let alone anyone would actually fly to Miami and take this cruise?  I know you don't know me but come on man, lighten up a bit.  I found it amusing that I got the email and figured I would share.  

"Lol do you seriously think "

Who me ?? 

I didn't "get" your humor -- as you say " I don't know you ".

LOL---Didn't you read the -- " With due respect " part --- 

That's supposed to cover all " bases " so nobody calls me names or tells me to " lighten up a bit ".

Hey, it's all good.

5 hours ago, jean87510 said:

Just got this email.  Brief history - this cruise was moved 2x to a Reflection cruise.  Should I try to go? 😁

If you are already on another trip, just forget this offer---

With due respect, why do people on CC continuously ask folks they do not know what they should do ?

This is an example as well as :

What should I do with OBC I haven't spent ?

What should I do about tips or gifts to our Cabin Steward/Waiter/Butler/Bar Tender etc ?

What would you do if, etc ?

LOL--- All the different answers could make things more confusing--- don't you think ??

4 hours ago, Mike981 said:

The customer service rep was wonderful.

Now that is so nice to read---so much better than some of the " nonsense " complaints that people start a Thread on. 

I don't want to mention any for fear of " working myself up " and posting in language that would be deleted. 

I could just see " you know who's " face -------

" Ya think I should start a Thread on CC about the time our Waiter forgot to bring my 3 shrimp cocktails at the same time "?

4 hours ago, We_like_to_cruise said:

No reply from them yet, not sure if there will ever be one.

 

Not sure you will receive a reply--

They would need 17 Jr Staff to respond to all your complaints or perhaps 1 Sr Staff to with " Was anything ok " ??

Our choices:

1--Murano-- Excellent food, beautifully presented---French service ( some dishes prepared at table side and served with a spoon and fork ), relaxing dining.

2--Tuscan Grille--- Food very good, excellent service -- great view ( if seated at a rear window overlooking the wake)-- 

3--Le Petit Chef -- I think there are lots of people that do like it.

Never tried it-- seems like a " gimmick " ( a video on your plate showing the food to be served )--- No patience --I go to eat, not watch a video ( LOL)

11 hours ago, earltonharley said:

can someone please tell me where muster station D-3 is located?  I would also appreciate any insight anyone has on the Silhouette. 

We've been on the Silhouette a few times--- Food, Service , Specialty restaurants , all excellent--

Entertainment ?? Cruise ship style--- usually a Broadway style ( ?? ) show with lots of acrobats and flashing lights, a comedian , someone playing a violin (for 45 minutes), a singer/group, etc.

Now----LOL--- for a little " Fun ":

Don't worry about the location of your Muster Station for the next 2 years--- you will find it--- ( it's 3 floors up, turn left, walk down the hall-- then ask someone ).

More " Important " (?) things to think about which I'm sure you have read previously on CC :

--Who's the Captain, the Cruise Director , the Executive Chef , and whether your favorite Bar Tender from a cruise 13 yrs ago is still on ?

-- What should you do with any unspent OBC ?

-- Would Staff prefer $$ tips or souvenirs/trinkets/ stuffed animals for their children from home ?

-- My printer broke and I can't print our luggage tags --- will they still allow us on the ship ?

-- Lastly---- Do they now have any round tomatoes at the buffet ?

LOL--- Maybe I should take a rest from CC for a while ???

21 hours ago, someguyfl said:

the other people at the MDR really had absolutely nothing in common with me, and the conversation was really boring. I found myself dreading having to go back to that table every day.

So, Why didn't you request to change your table---- even before your 3rd shrimp cocktail on day1?

If anyone at the table asks you " Why ya changed tables "---- All ya gotta answer " Allergies " .

( See post #102 for example )

37 minutes ago, vjmatty said:

I actually like this better than a large MDR table with other passengers. Conversation is there if you want it but you aren’t tied to their service schedule. And you don’t get the same people every night. 

We now request a table for 2 in the MDR and only have to listen to one Complainer ( but usually none).

Years ago we sat with another couple—( a one night stand) because 

within 2 minutes he “ ticked “ me off and I was almost(??) ready to punch him in the nose — but , but, ya shoulda seen the size of his muscles — and besides, I’m not a good swimmer.
 

2 hours ago, Vagabond Knight said:

We would no longer have servers with whom we had a "relationship" and who knew our preferences, and obviously the breakfast advantage would be gone.  I enjoy the food in Blu, but I don't find it to be any better than the MDR.  

" relationship " ----LOL--You sound like us.

By the 2nd night in the MDR our Server(s) knew our tastes ( sometimes with a little '' hint " ).

Also, at the Elite breakfast ( #2 of the day ) we always " attract " (?? ) the same Server.

I don't know why, but the Servers we always had made us feel " special " and I'm sure others feel the same way.

Got me thinking ---- How could you not leave a few $$ for the exceptional service when they make us all feel "special " ??

15 hours ago, CruiseRQA said:

 Don't know why people don't appreciate the extra space. 

Sort of " Off Topic " -- but for those that are not familiar with the IV ( Infinite Verandah )

From our experience---the " extra space " only made the cabin about 3 ft longer and really not a big difference to the "feel" of the room, plus, the window only came 1/2 way down. 

We much prefer the S Class ships with a " real " balcony on the " Hump " ( center of the ship ).

However, while there are many opinions, it does appear that the younger generation like the IVs.

Then there are those that like upside-down pineapple cake ( LOL). 

We never had a problem even though we leave a Celebrity beach bag on our chairs in the Solarium.

Usually we have something from the Spa Cafe, but, if we are leaving the area we give up the lounges.

The only theft we heard about was when we were walking through the Silent Disco area a man was looking for his camera that he left on a table nearby that apparently someone wanted.