ShoMeChiefsFan

How are you suppose to choose your boarding group if there are no spots available in any boarding groups.

thanks for providing the answer. So is it like a grab and go option or can you sit and eat in the restaurant. So this is different then the speciality restaurants.

Can someone please explain this new option to me, its been a while since I was on a Princess Ship, i am trying to understand the "TWO PRIX FIXE MEALS AT ANY CASUAL DINING LOCATION PER VOYAGE" I have searched the website and cannot locate anything about this option. Can someone please explain to me what this is? What benefit is it? 

3 hours ago, peoriaguy1958 said:

Got off horizon on April 25, out of four in our group, two got sore throat last two days on cruise , be honest never thought anything about it, on Monday itchy cough, tested positive and other three adults also went I got tested all positive, all of us very mild symptoms none of us have had fever. Two of us have lost taste and smell, don’t blame carnival at all , can get anywhere and we didn’t wear mask so who knows if we spread to other passengers would guess so. 

We contracted it also somewhere on the last 2 days of the cruise. We were on the same cruise.

We just got off the Carnival Horizion on April 24. Myself and my wife contracted COVID-19 while on board, we are assuming it was on the last 2 days of the cruise. 

I had initially thought the wife had turned down the air, and had developed running nose and coughing. Then on Saturday it got worse, diaherra and body aches and fatigue. Wife got it on Sunday.

Just passing the information on to others. We both were vaccinated and had tested negative before the cruise.

Update- in reference to my earlier postings. I was scheduled to cruise on the Grand Princess, on 4/20/20 (16 day cruise from San Francisco to Hawaii). We never cancelled the cruise. Princess sent us a email and cancelled our cruise. Shortly after filing for our refund, we choose option #2 by the way. We never received a email, phone call ...nothing from Princess, to advise us that our form had been received. 
 

I then followed up with the cruise line after waiting for over 30 days. When I contacted multiple reps, the answer was that they had received my requests for refund and had initially was told 30 days, then couple weeks later, then was checking up on the status of the refund, and was changed to 60 days. 
 

After the 30 day period went bye, I then started getting concerned about my monies, I then called back in and was then told it would be 90 days or longer for a refund, due to the small unit who had been assigned to manually refund each person’s monies.

Well this did not sit well with us, so at this time, I then filed a credit card dispute with my two credit cards used for this cruise. 
American Express immediately refunded the monies to my card. Bank of America took approximately 3 weeks additional time, but I am happy to report, all my expenses for this cruise have been returned back to me by my credit card companies.

I still have yet to be contacted by a Princess, by mail, phone, or email in regards to my claim.

i wish everyone good luck in getting your refunds, I don’t believe a Princess has the intention to return the monies.

Princess standard response it will take 60 days.  Even though it may have already been over 30 days. They don’t have the capital to pay everyone back. You folks better be filing those credit card disputes. Also start contacting the FTC and filing the complaints in regards to the businesses practices of a Princess so that the government can put them on notice!
 

Well today checked my American Express Card and observed a credit pending for the amount of 1 of my excursions. Now I am awaiting for the pending transaction to post.

i had been awaiting for Princess to credit my account. My cruise was scheduled for April 20.  I don’t think it was Princess who credited the account, I am sure it’s my disputed claim for my refund with the credit card company, since I had been awaiting just under 30 days for the refund. 
 

I had filed the dispute with the credit card company just last week, and had received an e-mail from the credit card company that it could take up to 30 days.  Very impressed with the rapid response in getting my refund back. Now awaiting for the remainder of the amounts to hit my Bank of America Card.

Good Luck everyone!

12 minutes ago, voljeep said:

did you cancel your cruise, or did Princess cancel your cruise ?

 

you're not expecting "ANY" FCC at this point after you did that, correct ?

I did not cancel the cruise, Princess did I was prepared to continue on my scheduled date of April 20. I did not want future cruise credit (option 1),  my wife and I decided with option 2, which offered a 100% refund + 25% future credit on another cruise.

Well filed my dispute with my credit card companies for my money. Seems I will get my monies faster than the cruise company is offering. That’s real sad that I had to go this route for the refund.  This also forces the company to respond in a timely manner or the charges automatically get reversed, according to the credit card companies.

I called today and spoke with customer relations and the response I got was, that my claim had to be processed within 30 days of March 12, 2020. My cruise was scheduled on the Grand Princess on April 20, 2020. 
The agent I spoke with stated that it could be up to 90 days before I would see a refund. This is not acceptable, I plan on contacting my credit card company and filing a dispute.

11 minutes ago, remydiva said:

I just checked Princess web page for advisories and note a new alert dated Mar 20 that is very involved and somewhat convoluted. My cancelled cruise was Apr 19 so falls within the first alert communication dated Mar 12.

 

I assume that THIS new  Mar 20 communication covers people who are not covered within the first 60 day forced cancellation but by the time I got to the bottom, I was totally confused.

 

anyone else read the whole thing and found it clear as mud?

this is the one I refer to

https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html

I am also confused, that way it sounds is Princess is trying to distance themselves from reimbursement of the funds. If I don’t get my monies back within 60 days will be filing credit card disputes for all transactions. Will be keeping copies of all media releases for evidence.

• Kansas City, MissourI

Well good luck with that. I also was cancelled by the cruise line, and also attempted to re-book my Hawaii cruise, but was told that I would have to come up with additional 2-3K for the same cruise at a later date and time. To me this was not worth the value, and requested the option #2 (100% refund + 25% future cruise credit). My issues were that the system did not accept the submittal of the form, had to call back 4 different times with 4 different agents. Finally the last agent I spoke with was brutally honest and stated that they are having issues with the system, some of the submissions are going thru and others are not. 
in previous communication from Princess, it was stated that any shore excursions would be automatically returned, well after speaking with the agent yesterday, if a claim is not filed, then your money will be held in limbo according to the agent. She advised their system (Polar) which in normal situations would be able to reverse the charges immediately, but since this is not the normal, they have to enter each transaction individually. Thus will take up to 60 days or longer for any refund to be returned.

If you submitted the refund, make sure you received an e-mail from a Princess which states it has processing your refund. In some parts there is a glitch, in the system, and I guess I had to be one of the ones who never received an e-mail confirmation. After 60 days, if I have not heard back from Princess, then I will be re-contacting them.

Also you must file a separate form for independent air fare, hotel, or any other transportation you may have had booked, to be considered for a refund.

Just passing on this information for others who may be experiencing the same issues.

Princess just updated current list of sailings on multiple ships with cancelled sailing. See press release below.

When we sailed this past May 2019/we had purchased the photo package before the cruise, and was able to get every photo we had taken, plus digital copies were loaded onto USB flash drive.

the staff had advised us that a member of the purchasing package has to be in the photo to receive the photos.

There is a current promotion called the “Cyber Event” which Princess is offering free WiFi for 4 devices.  I was not aware of this promotion until I clicked on current deals on this Black Friday and discovered this. This was excellent news for me, because I was contemplating on purchasing the package for unlimited WiFi during my upcoming cruise in April 20, 2019 out of San Francisco to Hawaii.

So I rarely purchase internet on cruises, but with this new medallion net it does some feasible to purchase. My question for anyone that has cruised or cruises often as I do. Are you saying that Princess will offer a better deal once we board the ship for up to 4 devices. We currently have a 15 day Hawaii cruised booked and the advertised price for unlimited internet is $129.99 per person. If that is the case, then It would be benefit me in waiting till I board the ship to make my purchase so that my wife and I will be able to log in under 1 plan? Is this correct?

Was able to cash in on the refare and saved approximately $900 for the entire cruise. We have an upcoming Hawaii cruise out of San Francisco in April 2020.

The above poster is correct once your purchase has been completed, the staff will keep the wine for you. It can be delivered in the main dining room, just notify your wait staff member, and yes they record your folio number and room number. The bottles can be carried out of the restaurant if you so choose.

UPDATE— I was finally connected to a supervisor at Princess Customer Relations.  For those of you who are asking, when I paid for the final payment I clearly asked the question if the fare had dropped, would the company honor the lower fare, the agent stated yes they would. Any credits would be refunded back to the credit card. So going on the advice on what I had been instructed by the Princess agent, I called and was able to refare once already. The agent advised me to call back in and there would be no problems. Hince that was what I was doing. My initial locked in rate was $1549 per person, and we had already $150 per person onboard credit thru a sale promotion. When this fare rate was advertised as of $996 per person that was a no brainer, that’s why I called and requested the fare adjustment, going off what I had been instructed to do.

After speaking to the supervisor today, she saw the error on the website, and the website is very misleading, there is no fare at the rate being advertised, the lowest fare was $1279 per person.  She was going to get in touch with the IT department and get the website corrected.  Long story short, I was given the $175 per person onboard credit.  The supervisor reviewed the call notes from the  previous agent who had advised us about the incorrect fare adjustment and will be get the proper training for the employee so there is no more confusion for future customers.

I usually sail with Carnival,  and i know on their operations, if the fare drops they will match the advertised rate, and credit the account if need be.  

Its about getting the best deal possible for the cruise. Otherwise why would individuals want to book ahead of time, if they know as the cruise gets closer that rate usually falls,  in the last couple of years the rates actually have not gone down, they have actually increased in fares, prices vs demand.

Just wanted to see if anyone else out there has had any issues with getting fare adjustments after final payment date.  I am sailing on May 13, 2019 to the British Isles on the Crown Princess, and the advertised rate dropped to $996 and I had last locked in at $1564. Called customer service and they advised that it was only for new bookings only, when I questioned the customer service staff they also verified that they did not see the new booking only on the website, but could not honor the rate, due to being new booking only fare. I then called the customer relations department and spoke with an agent but she was not helpful, but did acknowledge that the advertised rate was not being advertised as new booking only on the website. She then tried to upsale to a  outside cabin on the plaza deck (5), which i respectfully declined. Then tried to offer me a $175 onboard credit.  I requested to speak to a supervisor and is awaiting to hear back from them.

I am very religious in watching the fare before any of our cruises and have always been adjusted on the fare rates before, this is the first time that this has ever occurred.  

Has this happen to anyone else, or does anyone have any other recommendations or solutions on how to proceed!

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This is by the far the cheapest I have located and is only 1 mile away from Pier 91 terminal. From what I was able to learn that its about 40-50 dollars higher to park at the Port, and there is limited availability at the port. Going off previous posters who have parked here, I will report back after my May 22, 2018 cruise for an accurate review of the parking facility.

You pre-pay on line or you can call the 1-800 number. When you drive in you show them your reservation paper that you print when you make your reservation, they'll check you off the list. I've never had any problems there.

DO you have the website to prepay for the Armory parking, I am down to about 35 days, and need to get my parking prepaid. Also if you have the phone number also that would be great.