My post above states in its last paragraph:
One potential advantage of reporting Covid symptoms is Celebrity says it will reimburse some of my travel expenses. Specifically, the paperwork I was provided states that for those who drive home in a rental car, “The costs associated with the car rental can be reimbursed, up to $150 per day.” Of course, it cost me well over $300 to rent a car, stay one night in a Hampton Inn, and pay for modest meals during my drive home. Also, despite a week ago submitting my reimbursement request along with copies of my receipts and separately calling and being promised a return call (the rep I spoke to said his supervisor would call me but that never happened), Celebrity has not acknowledged my submission.
Here's an update to that paragraph. A week ago I emailed CelebrityEngagementCenter@Celebrity.com I included a cover letter totaling my expenses by category (rental car, gas, food, hotel) and attached my receipts. I asked for complete reimbursement even though that amount totaled more than $150 per day for my two days of travel. I also attached the letter I received from Celebrity while onboard doc20220520162221.pdf that outlined my reimbursement rights. That letter does not mention any reimbursement for the portion of my cruise when I was quarantined but I wish it had. I did not attach the Covid "Positive" report I received but I also wish I had.
I did not hear from Celebrity so I called the regular Celebrity reservations number. That was a waste of time. I was on hold for over an hour and never got anyone. I also called the Captains' Club desk. (1-844-419-6824) The person I spoke to did not know what to do but promised he would have a supervisor call me back. No one ever did.
Today I again called the Captains Club line. I got the same person as before but this time he was helpful. He was able to find my reimbursement request to CelebrityEngagementCenter@Celebrity.com He informed me that so far, no one had looked at it but he would. He did and immediately asked me to send him a copy of my Covid "Positive" report. So I did.
Once he got it, he told me he would have to call me back and this time he did. When he called he said he would approve my reimbursement request for $349 (which is more than $150 per day). Also, since he received my Covid Positive report, he could refund three days of my cruise which I had not requested in my earlier letter.
He then took my credit card number and said I should receive my refund in 30 to 45 days. That seems like a long time but I didn’t complain since I’m not looking a gift horse in the mouth and, in any event, I don’t think complaining would help. I’m just glad to have found someone who is trying to assist me. We’ll see if I actually receive the promised refund.
