Oceans 818
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Posts posted by Oceans 818
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41 minutes ago, Intergalactic Cruiser said:
535 shows USA px on a Miami cancelled cruise has been offered a refund.
Sorry but #535 does not show anyone being offered anything but FCC & the allowance of $100 deposit if they book with MSC again.
'Antiq' the quoted person is waiting another week hoping if MSC cancel they will be offered a refund.
So far they are not offering on their websites money back refunds only FCC on cruises' they have canceled. Some with extras which vary depending on country and cruise booked
Please people, open your web browser, to the appropriate MSC website and READ what applies to you. I'm sure if you read it
you'll have a better understanding of what is being offered and what is not.
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5 minutes ago, Addict said:
Fortunately, ours was a non cancel, non refundable booking, however they contacted me and offered to amend the booking if we want, free of charge. It seems a lot of hotel chains in the UK are doing the same.
That is fortunate!
If we can't do our May cruise I hope the Florida hotels do the same as we have booked Miami pre cruise and another 7 nights post cruise on the gulf coast at some cost.
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17 minutes ago, Intergalactic Cruiser said:
Although we are from the UK the chink in MSC armour in USA is encouraging. Refunding UKs 100% cruises paid in full probably a different kettle of fish. Patience can be a virtue but maybe a disadvantage.
Sorry not seeing 'the chink' in this. They are not offering 100% refunds except as FCC. Actual money is subject to regular terms and conditions
After looking at MSC USA, Canada, UK and the what they are reading, they are pretty much the same.
I am not reading their T&C's at this point, which on 1st look similar.I am reading their front page on all sites Cruise Cancellations & Itinerary Updates Due to Corona Virus.
Everyone here needs to check which section applies to their own cruise as my Miami Departure cruise is NOT the same as an Emirates, Antilles, Mediterranean cruise. Each cruise type has it's own provisions and I've notice the usa site has removed the phone numbers for calling
You might be able to use T&C's against them if you are going for Cash Back after THEY cancel your cruise.
If you initiate the cancellation you are subject to the T&C's.
Here in Canada the credit card's all have there own policy and fees they charge to do a refund and they are not cheap and it would not be viable without a substantial loss and some trip insur. companies are not covering Covid19, regardless of when purchased.
Food for thought if your cruise is cancelled, has your flight been cancelled? Inter country probably not but could be. Out of country? If your cruise may be cancelled most likely your plane will be also and then you would get your money back or whatever an airline does so it might work out. Hotels, probably only if you booked a cancellable room!
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13 minutes ago, Addict said:
OK, I take your all your points. However, we haven't just paid $100 deposit. We have paid full amount of £2400 (british pounds) and, as our cruise is due to leave in 4 weeks and we still don't know whether it will sail or not, you can understand our concern. People are quoting 15.2 of the British T&Cs but we are yet to hear of anyone that has actually been promised a refund. It seems they are only being offered FCC, which we don't want as there is no similar cruise to replace this one-off itinerary. We're not well off either and can't afford to throw that money away. Thanks for your input.
Sorry, the deposit remark was supposed to be directed at mickey not willing to write off his deposit for a cruise a year from now rather than paying for the full cruise that he clearly doesn't want to go on!
My payments are us dollars which at the moment are 38% higher than Canadian and I have paid in full and should I cancel we will lose the deposit and what cancellation fees as well as when the cc company exchanges the us back to Canadian as it's never the same amount it's always 5-10% less.
MSC is not offering a refund only FCC. Refunds are subject cancellation fees and guides here as well as there. I believe there are no better offers on either side of the pond. The Canadian site seems to be the same.
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14 hours ago, antiq said:
I booked through a US TA, cancellation policy is different than Aus. My cruise is 2nd May, I have the form sent by TA for FCC and US$ 100 cancellation fee which can be reimbursed if we book with them again. I am waiting for another week hopeful if MSC cancel we can have a refund. If we cancel now until 18th Mar we will lose 50%
I just checked the latest on the US site and cruises out of Miami they had to cancel they are offering 125% FCC & cruises out of Miami from May1-July 31 they are offering FCC both good till the end of 2021. I will lose on the exchange rate if they credit back my payment to credit card, which would be considerably less than a cancellation fee.
If you read the FAQ's it is not retroactive only for current. It also states:
WHAT IF I DO NOT CHOOSE CRUISE ASSURANCE?
Standard cancellation penalties will apply if you do not wish to participate in the Cruise Assurance program. Please note you must call our contact center in order to accept Cruise Assurance.
So the choices is to take 100% FCC or take a loss and no future booking.
For Cruises from Miami March 14-April 30 this is from the website just now:
125% Future Cruise Credit—BEST CHOICE
Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. Government taxes & fees and prepaid items, which will be refunded to the original form of payment).
The Future Cruise Credit can be used on any sailing departing on or before December 31, 2021.OR Request a Refund
We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, we will provide a refund equal to the original amount paid.To Be Clear this is from www.msccruisesusa.com The USA site NOT UK, NOT EUROPE, NOT CANADA.
My take is that if you refund for cash you lose money if you re-schedule your even or ahead.
I'm waiting to hopefully get on the boat at the end of May which is still our 1st choice or a bigger credit to use down the road
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On 3/13/2020 at 12:27 PM, mickey89 said:
Wrong, in the uk deposits are non-refundable.
In Canada and the USA deposits are non refundable, but I wouldn't spend a lot more money to go on a trip that I didn't want or have to. I'd chalk it up to life lessons and then I'd find out if I could transfer it to someone else and either gift it or sell it and maybe get something out of it
But then I wouldn't have booked a 2nd vaca with a company that was such a disappointment to me. Memories (Blue Diamond) are you listening??? I've taken our vaca money elsewhere!
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On 3/13/2020 at 1:40 PM, Addict said:
Correct. Sadly the big issue with posting on CC is that the posters are mainly either American or British. And both have different rules, laws, terms and conditions. You can argue all day long but each may be right, in their own country.
Perhaps the information they are giving is helpful to other people reading the posts, while it may not apply to the specific poster. Not everyone is trying to stir the pot, I'm sure most are trying to be helpful.
I seem to not be able to tell where a poster is from unless it states below their name.
As in just London, do they mean London, England? My first thought is London, Ontario, and no not Ontario, California.
Get it? There are also a lot of other posters that do not state where they are from.
I'm Canadian and have tried to look at the rules for the USA, CA, Europe, UK. Honestly, the UK site wasn't easy to find for me as it doesn't use.com it uses .co which for us north americans unusual.
On 3/14/2020 at 3:25 AM, Addict said:It would be helpful if U.S. based cruisers would stop giving advice based on what their T&Cs are. MSC are NOT giving ANY refunds to British based cruisers.
I for one appreciate hearing what terms and conditions are for everyone. They are clearly not even. Most are based on the country of residency's policies and the only way to know what they are is to be educated on them.
On 3/14/2020 at 6:17 AM, Addict said:I agree that would be useful. Getting fed up with people giving advice that is totally not relevant to the specific poster. The world doesn't revolve around the .U.S. There are other countries out there in the big wide world. And before anyone suggests that Cruise Critic is a U.S. site, I'm currently on boards.cruisecritic.co.uk. Rant over.
I'm on https://boards.cruisecritic.com/topic/2739183-msc-refund-policy-coronavirus/page/20/?tab=comments&source=122648#comment-59655218--Copied from my browser!
It doesn't tell you I'm in Canada and when I'm reading, it doesn't tell me if your in UK, USA, Switzerland, Finland, Dubai or Iran.
I've read all 20pgs so far and will read the rest.
To me at least half of the posts belong on facebook as they are quite a few whines and threats from people who haven' t bothered to read for themselves the updates from MSC pertaining to their country and their trip.
If you really want an answer to your specific issue call up the MSC related to you and start the conversation with "I know this conversation is being recorded" because it is. Then write down the persons name, date and approx time spoken to and the gist of the conversation.
Yep! YOU will have to do your own homework, not sit back and let someone else do it for you.
Also, if you are not calling the Assurance department phone number listed on the bulletin, you most likely will get someone who can only quote the standard cancellation policy at you.
And I still don't understand why someone wouldn't write off a $100 deposit rather than spend another several thousand on a cruise they don't want to go on? I'm not well off and a $100 is good money to me but I was raised not to throw good money after bad! Our vacation money for this year is tied up in our May cruise vacation and if it doesn't happen we are moving our cruise to next year and staying home and sipping wine relaxing while we watch our neighbours walk their dogs for fun and excitment.
Hopefully everyone gets what they want and stays safe!
Good Luck
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18 minutes ago, WonderMan3 said:
So you had a cruise certificate and were able to move your booking to a date beyond the expiration date with no additional cost?
No, I have not moved my cruise as yet.
He advised me that I could call back and move my cruise to another date of my choice up till Dec of 2021 and thus would not lose my certificate where as 'Luna" with the casino dept. told me that if I did not go on the booked and paid cruise I would lose whatever perks that I had with the booked cruise and would recieve a FCC for what ever extra's I had paid for.
Cruise assurance said if I went through the casino dept they could nonly do so much that the assurance offer would be only handled through that specific dept, which it states in the body of the information. That is why I called there to see if it was indeed a different offer.
If we have to cancel then I will find a suitable cruise and date and move my booking to it so as not to lose out. 'Luna" did not offer to move my cruise to another booking prior to expiry of offer only to refund any upgrades and extras for which I had already paid.
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1 hour ago, WonderMan3 said:
I called the casino number last week and was told that I could move my booking up to a week prior to departure and could move it to any sailing within the bounds of my certificate (which expires on Oct 31st). The problem with cancelling on reduced rates like this is that you only get the FCC equal to the amount of money paid. If I cancelled and got my FCC and then wanted to use it on a sailing in YC next year I would still owe money because the rate I got was much lower than standard rates. If I move my current booking up to Oct 31st then I will pay no additional cost.If you call the cruise assurance dept. # listed at the beginning they will let you transfer your cruise to another date up till Dec 31/21. It was a better resolve than through the casino dept. And yes he knew it was a cruise certificate and it was him that advised it was a better way to do it. The cruise assurance dept has more moveabitlity and the casino dept can only go by what their policy is. It's 2 different dept's that have different authority!
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On 3/9/2020 at 1:47 PM, lizinvan said:
Also casino discounts and fcc from previous cruises (ie the loss of ocean cay visit), etc
If you cancel or change through 844-MSC Play division you will lose. I called there and spent an hour on hold to be told if I didn't sail on the paid for cruise I would lose whatever perks and upgrades I haven't forked over cash for.
I then called the 1st # listed on the assurance page and was told that I could transfer my booking to a future date up till 12/31/21 and lose nothing as only their department was handling this situation any other way would be considered cancellation and regular refunds or lack there of would apply.
My booking is through Msc's US site as the Canadian site was crap when I was trying to book originally. I have some friends that had casino credit bookings that were concerned with losing their hard earned discounts!
MSC refund policy coronavirus
in MSC Cruises
Posted
I am a waitress by choice. I do not mean to offend. I DO wish people would take the few minutes and read what actually pertains to them on the official website that pertains to them. Get the facts.
I'm also OCD in that I read every EULA or insurance contract in full or any contract for that matter that has anything to do with me or my family. Yes, I read every boring confusing detail. Why? 'Cause I'm nuts and have a need to understand, so I'm not blindsided by thinking everything is coming up daisy's when in reality it's dandelions.
For rumours, I depend on social media for facts I prefer official sites. I look up covid19 facts on WHO, not the local news channel.
It is hard to fight facts with rumours, but yes I'm sure many are finding comfort in the rumours, rather than finding the facts.
Just now my husband came home from the store where he was informed that the US-Canada border had been closed indefinitely. We cross at least 4 times a week. I went on the border crossing site and it showed no wait times at any bridges. A couple minutes later there is a banner stating that the border has NOT been shut down due to Covid19 and is open as usual! The person who told him, he knows and trusts and I'm sure did not deliberately give him misinformation, but was spreading rumour instead of checking fact.
Again, I'm sorry you felt offended. I don't want to offend or give you cause to be un-comforted by your conceptions.
Post #535 is my posted response to post #519, so if I've somehow misguided anyone by cutting and pasting MSC's information from their website it was not my intent. I did intend that people read what they posted and see the facts.