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Elizabethbea
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Posts posted by Elizabethbea
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Yes you are right. One can commence a Disputed transction matter.
Sad that the bank has to pick up the tab for a cruise company though.
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Crystal Cruises, with offices in USA, UK, Australia and maybe elsewhere ( Owned by Genting) is ripping off his clients.Clients booked and paid for a cruise to Japan, most of us paid 9 months before the cruise departure . Mine is 16 march 2020.The Company first changed the embarkation and demarkation ports and asked us to change our airfares to accomodate this . They said they would pay for the change cost.Being reasonable, I did this and changed my flights , even though it meant no longer a non stop flight.So far so good.Now they are REFUSING to pay for the change in flight.PLUS: they have CANCELLED the cruise.And-refuse to refund.Even their own Ts and Cs state : “ 100% refund in the event of cancellation. "They simply refuse.I am currently $12,000 down. Their attitude is :Sue us .I am a retiree, was going on this Cherry Blossom cruise to Japan , taking my adult son.I have even , in an attempt to meet them half way, offered to accept a FCC ( future cruise credit ) as long as it has a 2 year expiry date.Crystal cruises are often purchased years in advance so this is necessary so as to be able to use it .They refuse.I am not the only one. Crystal UK has been forced to offer refunds. They are treating us Aussies with utter contempt.Their behaviour is totally odds with Australian Consumer Law—they are now maintaining that it is the CLIENT who has cancelled.And as such—no refund.I haven’t cancelled anything—I bought a cruise to Japan and where is it ? I have it in writing from them that they have cancelled the cruise. But will not be refunding.Do they take us for complete idiots?
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So, they are refunding on the cheap cruises, but not the longer ones sailing at the same time--and infact some of the short cruises were PART of the cruises that they now refuse to refund.
I bought a cruise to Japan, why would they insist that a cruise to KL is the same/just a minor change in itinerary???
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Regrettably Cruystal are only giving refunds to the very short "Getaway " sailings. The remainder of cancelled cruises for up to 14 days (thus very expensive-)-are not getting refunds.
How they can do this is beyond comprehension.
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To clarify I certainly am not advocating putting money in lawyers pockets!
one can issue proceedings on line , it’s easy and effective. No lawyer necessary.
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Of course. I 100% agree with you. I also have a brilliant TA. He is the first option. However if after weeks of fighting they still don’t do what is right one can always sue.
Actually very easy and wow does it bring them to the negotiating table.
My T A has got refunds for 4 of his clients already.
it’s a shame one has to fight for what is legally and morally right.
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Certainly a Captain's decision for the safety of his passengers and crew done in the face of imminent danger is a completely different matter.
Here we have Crystal cancelling (because that is what it is )6 weeks prior to the cruise. Then to say if you don't want to purchase the different product then YOU have cancelled is downright ingenious.
Also, when Crystal first changed its embarcation Port from Hong Kong to Taiwan, it informed all passengers in writing that it would pay for the extra money involved in changing flights from HK to Taiwan.
You won't believe it --Crystal has now renaged on their agreement and are refusing to refund. Some people have paid $thousands to change flights at such short notice--they did so relying on Crystal's written assurance to reimburse.
Crystal even asked for bank details so as to effect the direct credit--and now are refusing.
Incredible.
Not what we expect from a luxury cruise line. Nor the treatment of loyal year after year customers.
Just sue-you will win 100%.
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Crystal are maintaining that changing a cruise to tranquil Japan and substituting a cruise to Pucket is not a cancellation, but "a change in itinerary".
Thus if the punter doesn't want to go to Pucket and sais so, Crystal accuse HIM of cancelling, and then they don't have to refund.
Nice try Crystal--that is utter rubbish.
If I buy a dress online and the supplier says it cannot provide the dress but will supply a skirt--and maintains itt's the same, that is utter rubbish--what happens is that the supplier refunds immediately. Without any fraud.
Our consumer law is quite clear on this.
Do not be rolled into accepting a FCC, firstly TA's get less commission therefore you get less discount, secondly , Crystal cruises are booked often years in advance--so one would want to use the FCC in maybe 18 months time--but no--Crystal have said use in 12 months or it is forfeited.
You are not obliged to accept what is in effect a time limited credit note--your consumer rights are simply to request a refund.
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Apparently UK Crystal have been forced to give refunds for not provided cruises. Crystal's assertion that a cruise to japan was the same as a cruise to myamar didn't cut it with the courts who ruled this was a cancellation by the Cruise Company and thus they were obliged to refund--not insist on a Future Cruise Credit.
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Refunds for cancelled cruises
in Australia & New Zealand Cruisers
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Great thank you.
I hope all theother people in the same boat ( no pun intended) know this.