Sorry I was at work.
We found the staff had attitudes mainly in the casino. We also encountered the attitudes while eating in the dining room. We had Your Time Dining. Our stateroom steward however was excellent in the Cloud 9 spa area where we had a balcony.
If I speak a bit on the dining room experience, we missed how they would come around with the bread and ask which one you want. We didn’t get that service at all in the dining room. Also no one ever put the napkin in our laps like they used too. But I assumed maybe this was the new thing with Your Time dining? I don’t know. We also were seated a few times for lunch and dinner with no table settings, like napkins and forks for example (things my mother didn’t like, I can get over stuff like that.) I won’t really get into the food as much just that we didn’t care for Guy’s Pig and Anchor but loved Guy’s burgers and the omelettes on the Lido deck. The rest of the food was your typical cruise food which too me has always just been ok. That goes for all cruises I’ve been on though.
My mother did not like the workers attitudes mainly but I did not like the layout of the ship especially with it being a new ship. I felt for a new ship I expected a lot more. I did not like that the night club and comedy club were in the same venue and the shops on the ship seemed smaller. I’m just comparing this ship to the Sunshine we were on last year and the splendor which we were on in previous years where I had no problems with the layout of those ships. So for those reasons I’m just glad the ship won’t be leaving from NYC next year when we go on our next 4 day cruise. I like how the Carnival Splendor and Sunshine ships looked so was disappointed that the Horizon was not doing it for me. We definitely had fun since we have fun on cruises anyway but we both felt this ship wasn’t all that.