BigWaveDaveAZ

I couldn't find a way to edit my post above. the sailing date for the 10 day cruise was 9/23/22 NOT 10/23/22. Sorry for any confusion.

Hi everybody, I am looking for any information on the NCL 10 day Canada New England Cruise that sailed from NY on 10/23/22. We were booked on this cruise and were delayed by AA from PHX on 9/22/22, the AA flight delay would have caused us to miss our cruise. We found a different flight through SW that we thought would get us there on time, it didn't, we watched the ship sail a block from the port. I posted our complete nightmare in a different post. What I am interested in is, did the Joy ever make it to the first 3 ports o call, Charlottetown PEI, Sydney and Halifax Canada because of the damage caused by hurricane Fiona?? Where did the ship go if it didn't make it to the first 3 ports?? We are trying to get a Future Cruise Credit from NCL and I would like to have my ducks in a row when i ask the for the FCC. My wife and I would greatly appreciate any help and or information we can get from anyone that was on that cruise. Thank you and Happy Sailing, BigWaveDaveAZ.

Hello everyone, my wife and I thank you for all of your input, we greatly appreciate it. There are a couple of things I left out because I spent so much time one fingering this post, I apologize for that. What I would like to add is, Through this whole ordeal, from PHX (Sky Harbor Airport) where our AA Flight was delayed, until we decided we would not chase the ship to Charlottetown PEI, we were in contact with NCL the entire time, we were informed to keep all of our receipts, flight, cab fare, food and hotel expense that we would be reimbursed for all expenses incurred trying to get to the cruise on time. I saw somewhere in a reply that the customer service person on the phone really had no idea what we would be reimbursed for, they were just telling us what we wanted to hear at that time, which we now know is absolutely true, she was just doing her job. The second thing I failed to mention (my fault) is, when we woke up in the hotel on Saturday morning, we turned on the The Weather Channel and CNN to find that Hurricane Fiona had hit Charoletteown PEI, Sydny, and Halifax Canada, which were our first three Ports O Call on this Cruise. Power lines were down and streets were flooded in all three cities. Not that this will change anything or any decisions with AON or NCL that they have already made, but after I thought about it, it may be some critical info that could make a difference to readers. So many people that we have told about this experience have told us, someone was watching out for us and there is a reason that we were not on that cruise. We do have a 15 day Panama Canal Cruise scheduled for April of 2023, at this time we are very hesitant and thinking twice if we really want to give NCL any more of our money. Thank you again for all your input, my wife and I, along with other readers have learned alot from our experience. Thank you again, BigWaveDaveAZ

I will have to look at the insurance policy and double check what the amount shows.

We were scheduled through NCL to leave on AA at 10:10pm the night before the cruise. We were delayed by AA until 9:00am the day we were to depart for the cruise. That's when we purchased SW Airline tickets to leave at 5:30am. NCL is the one that scheduled us to leave the night before.

We booked a 10 day NE/Canada cruise for 9/23/22 through NCL which leaves NY on 9/23. We were scheduled to leave PHX on AA at 10:10pm on Thur. 9/22/22 to arrive in NY (JFK) at approx. 6:00am NY time. At approx. 7:35pm I received a text from AA telling us our flight has been delayed until Friday 1:00am, in the same text the flight has been delayed until 5:00am, still the same text it has now been delayed until 9:00am. Knowing we could not make our ship departure time in NY leaving at 9:00am AZ time, we found a different flight on SW Airlines that leaves PHX at 5:30am and would put us in NY at 2:30pm NY time, we booked that flight which cost us approx. $1900.00 for 2 tickets. We arrived in NY (LaGuardia) at 2:30pm, we got off the plane went straight to baggage claim, on the way to baggage we saw the NCL transfer person waiting to take people to the ship, please note, we were at LaGuardia and the original AA Flight was landing at JFK. Through this whole ordeal we were in contact with NCL keeping them posted on what was going on so there would be no misunderstanding on what we were doing and where we would be landing. We talked to the transfer person, told them what ship we were with and proceeded to get our luggage. When we returned to the transfer person, the driver is now there, we informed him what we were doing, he called his supervisor and was told that we had to take a taxi because we were late. We then went to the taxi line, which was a mile long, we pleaded our case to one of the taxi line organizers and she very kindly took us outside, hailed us a taxi, explained to the driver what was going on, and off we were off to the port, please keep in mind, its 2:30pm NY time and the NATO Summit was in town, which didn't help at all. Our driver was a God send, the best we could have asked for, he did the best he possibly could to get us there on time. NCL called us while we were on our way to the port, asked us our ETA and we told them approx 45 minutes, they said OK and would call us back in about 10 minutes for a ETA update, 10 minutes came and went and never heard back from them. Needless to say, we were coming down the last street about 5 minutes from the port to watch our ship sailing away without us. Our driver actually took us to the port to see if there was anything they could do to help us, the gate to the port was already locked and no one was around. After everything we went through to make that ship, hanging around PHX airport, no sleep and no food to watch the ship leave, it was truly heart breaking. Our taxi driver knowing what we have been through asked us what we wanted to do, we were so upset, we didn't know what to do. Our driver pulled to a side street turned off his delay meter and between the 3 of us made the decision to get a hotel for the night. While we were deciding what to do, we contacted NCL, explained the situation and they offered to fly us to our first port which would have been Charlottetown Prince Edward Island, another problem with that was, the ship had 2 days at sea before it would arrive at Charlottetown PEI. We booked a hotel in Time Square which was closest to our location, another $290.00, paid our taxi fare another $90.00 with tip and checked into the hotel. We finally decided it was time to eat, something other than the bag of snacks and cup of soda we got on the flight. We went to Bubba Gump's Shrimp Co. another $75.00 for dinner, sat at the table and finally threw our arms in the air and decided to give up, we have had more than enough of this kind of fun, if that's what you want to call it. We went back to our room, called SW Airlines and booked a flight back to PHX, another $735.00. So again, needless to say, we few to NY had dinner and came home. Not what we planned, but this is how it ended up. We also met four other couples at the PHX airport that were going on the same cruise, we talked to them, they decided they were not going to chase the ship all over the country and decided to go back home and not do what we decided to do. Smart move on their part. I would love to know how to get in contact with these other couples to find out what they are going through to get a refund on the cruise they also didn't go on. We did purchase the Platinum insurance from NCL which is a policy issued by AON. This complete cruise from airfare with AA to NY to the return with United Airlines from EWR (Newark) back to PHX was all handled by NCL. To this date, AON Trip Insurance has reimbursed us $500.00 each for the claim that we have filed with them. We have sent every receipt for everything we spent to make this cruise happen and this is all we have received from them. We have sent them everything they have asked for more than once and they are still making us jump through every hoop they can possibly think of not to pay anything other than the $500.00 each they have already paid us. SO WE ARE OUT Cruise $4310.00 which included their airfare to and from. Money we spent above and beyond to make the cruise Airport parking $85.00 Airfare to NY $1900.00 Taxi fare to port and hotel $90.00 Hotel $290.00 Dinner in NY $75.00 Taxi to airport $70.00 Airfare back to PHX $735.00 And on top of all this, they won't even give us our money back that we paid for the cruise itself, or even offer us a FCC, Future Cruise Credit. The Bottom Line is, the $500.00 each that we received is the total we are getting back for this approx. 36 hour dinner date that they believe we went on. We are asking for help and or suggestions from anyone that can add input, good or bad to help us recover anymore than the $1000.00 they have so generously given us. ANY HELP will be Greatly Appreciated. Thank you, BigWaveDaveAZ