Kawena

Writing OFF RC after many years with them. In 2019 I was on a cruise where a main water pipe burst causing flooding in my cabin. No other available cabins so a few days with soaked carpet, towels and fans we made it thru. With apologies I was granted an FCC with 1 year expiration. In 2020 I booked another cruise using my FCC that RC later canceled for "redeployment" attributing it to the pandemic. I had to FIGHT to get my FCC restored and was told my cust svc via resolutions that it was reinstated and would have no expiration. Made sense since no one knew when the pandemic would be over. Ok, so 2 days ago I went to book a cruise for April and there was no record of my FCC. After 70 minutes on hold to resolutions and another hour explaining the situation and providing RC names and dates of the no expiration conversation I was told that the credits were good for one year and are expiring 12/31/22 and is there any way I can use them before that?!! No more with RC when you can't trust what they tell you, when they tell you and who tells you this which I clearly recorded in my notes. Complete disregard for customer care and speaks volumes on their veracity. Many other options out there!