Supertuscan99

Hutch..we had a great time at, home ..still home ..not sure when we will travel from California  ....but we dream ! 

Hi hutch..we would of had a great time on the oct 2020 cruise ...dang...land vacation is great also..get on the lagoon as much as you can and take care..I hope you get there this year ! 🙏🏻

Get your money back..what company cancels a cruise and refuses to refund and expects good public relations and return business? We went thru the PG system and got our refund in just over 120 days..yes my credit card company dispute was filed but never activated unless I had to.....this part of the letter copied below is troubling  to say the least.  Ignore anyone here who tries to defend the refund vs credit coupled with the “we don’t care about you “ policy of this cruise line ...”. I called customer service and was told that because I booked in Oct. 2019, I was only entitled to a future cruise certificate for a cancellation. I could request a refund in writing, but it would take at least 120 days before their vice president would decide whether to approve a refund and how much the amount would be.”   WTH 

Hey jazz...”don’t rock the proverbial boat” here (lol) and give ponant any ideas about charging more for those special 5  cabins .

I don’t consider the five aft cabins standard cabins on the PG...it’s the best location and a real bargain...it’s why they are booked early if you are couples in the know and don’t need a large family cabin....glad they are keeping them for now...smart move PG.   

The five staterooms at the aft on level 7 makes/made the PG even more special...sad when we heard that they were changing them over a year ago.  ....

Good news, lord A...329 days sounds about right...although the PG is older, it works perfectly for FP...I don’t like the new ships they might use eventually like le soleal...it is too modern for such a relaxed voyage and area but I know it has environmental benefits for FP...I was tipped off another line is looking to enter this market in the next year with a nod to fitting into the FP market share that Ponant is losing with a smaller manageable ship also!v

Jazzbeau....read my post today....if the credit charge is early last year , they can’t just reverse the charges...they wire money into your bank account..make sure you discuss this issue with the representative and fill out the form they sent us ..good Luck 

Everyone here has a different story since ponant never stayed consistent in honoring their agreements...we did get our refund just after 120 days, it wasn’t easy, since the credit charges are so old, ponant/PG  have to wire money into your account and not a credit card reversal.....make sure you let them know your bank info when or even if asked..it’s the only way for a refund as opposed to FCC, which is unacceptable after looking at their requirements for when we could use the FCC. We had the help of our wonderful TA and we even got the 200.00 admin fee back as it was cheesy and small of ponant to try to keep this....don’t give up and stay on them and always be respectful since the ponant/PG representative  is just doing their job..you can file a credit card dispute but make sure you have all your info as I read here in CC that ponant tried to claim that they refunded a few and at first American Express believed ponant....it’s not their fault we are in a pandemic, but the reputation of Paul Gauguin/ ponant really suffered  after being sold to ponant.  I don’t think we would sail on the PG for a few years till ponant calms down and starts treating its customers the way PG used to...

Airlines details are still very early ..and who knows what will happen.  As everything broke down on our October 2020  cruise, even the promised United air lines sfo-ppt went away ..stay aware and get someone who understands your plight and patience to help y-u in the spring from PG..until then  happy holidays 

We had 767 for oct 10 cruise.  Pg went back and forth and we got upgraded to A, thanks to my TA...it still didn’t matter, there is nothing like an aft cabin on the PG ....hopefully we will be back in a few years when ponant settles down...

Maybe not the end of the Paul Gauguin, but like america today, nothing will ever be the same...covid and the sale to Ponant changed everything...I’m glad we got one cruise in because it was amazing....

Good luck number8...hope it works out for you...we would of been your neighbor this week ...so much confusion, so little information...the cancelled cruise for a charter...changing agreements....Switching rooms .....which boat, which itinerary....And the 122 day wait for refund...I will think twice about re-booking in a few years...

122 days full deposit refund..my TA/friend and his contact at PG Cruises got it done....plan B was always an Amex reversal and as a 40 year customer I was not worried

We would of been on our second PG cruise now and I am sad at all the past developments that have taken place since March 

I honestly have never seen a company go from the absolute best to this ...and thank you to the surviving PG staff for seeing this thru !  

Potential game changer for many 

New pricing attached below 

Thanks Sita..I’m a PG supporter and will go back sometime after 2023..excited if they are switching out ships to be proactive and keep this cruise open and sailing ....what I don’t like is the lack of information from Corp ...it doesn’t help 

✅👍🏻👍🏻👍🏽👍🏽

No new updates on the cruise this week and where it is, today? ....I am puzzled that no one has given us reports from the ship.