wandering_aimlessly

New to River cruising but stumbling across this thread. It explains a lot of what we have been through with Emerald. The highlights: Post cruise excursion was cancelled in Jan 2022 - 3 months before the cruise and while we were promised an "expedited" refund, the company went radio silent (likely the IT Hack). When I finally reached a rep a week before the cruise on April 16th (3 days before we were to fly to Germany) they told us the cruise was cancelled, not sure when they would have told us if I didn't call. Other cruise options offered were more than a week later - some were months later, and were just applying the amount we already paid. We found out later some people on our cruise were offered a replacement cruise leaving from the same port just one day different - it left only partially full. Both refunds were 4-6 month waits but received repeated assurances to "expedite". Finally as the first cancellation from January hit the 6 month mark I reached out to a global executive located in the UK (I am in the US) and gave him the full story and timeline. I received the check for both refunds within a week. Will be interesting if I get some kind of letter from them as others here have - would be more communication than I received from them total, so I won't hold my breath. Sounds like the parent (Scenic) has many of the same issues so sticking with other well known river cruise companies will be best for us.