jkwan

Both my wife and I were Covid positive ( pretty mild) halfway through our November cruise and were isolated. Celebrity's letter while onboard said to expect a pro-rated refund 7 to 14 days after the cruise. Three weeks on and there was nothing. So I called Celebrity and I was made to understand that I had to call in to initiate the claim. Not sure whether she was right and the letter was a miscommunication? Anyway, she took our particulars, made the calculations and came up with the expected refund amount. She put through the claim and forewarned me that they have quite a backlog and I might not see the refund show up on my credit card for six to eight weeks. Well. it showed up three weeks later. So, other than the initial "miscommunication". I 'm a happy camper. I booked the cruise through big box online TA but I made the call directly to Celebrity.