Jennefer Teegen

Hi everyone! For those guests who are disembarking, embarking or transiting from Venice’s Fusina port, you will receive a notification via email explaining all procedures. A summary of what is included in that communication is below. Please contact our offices with any additional questions: • United States / Canada: 1.844.4REGENT (1.844.473.4368) or (954) 776-6123 • United Kingdom: 023 8082 1390 • Rest of Europe: +44 23 8082 1350 • Australia / New Zealand / Asia Pacific: 1.300.455.200 • Latin America / Brazil: 0800 400-3132 or +1 (954) 940-7486 Situated approximately 12 miles/20 kilometers from Venice center, Fusina allows for more convenient exploration of the City of Canals. Check-in Information While the ship is sailing from Fusina, all check-in procedures will take place at the Venice Cruise Terminal located in the city of Venice. Here, all guests must check their luggage and go through the routine check-in procedures. You will then be transported to the ship in Fusina port which is situated on the western shore of the Venetian Lagoon (an approximately 30 minutes’ drive). Additional Check-in Information for Cruise-Only Guests For guests who have independent travel arrangements, please do not go directly to Fusina port as no taxis or private cars are permitted to enter the berthing facility. The full address of the Venice Cruise Terminal is: Venezia Terminal Passeggeri, Fabbricato 248, 30135 Venezia VE, It. Shore Excursions/Independent Tour Arrangements While the ship is docking in Fusina, which is situated on the western shore of the Venetian Lagoon, the Venice Cruise Terminal will function as the central hub for transportation, and we will provide a regular schedule of shuttles to and from the Venice Cruise Terminal during the stay (the approximate transport time between Fusina and the Venice Cruise Terminal is 30 minutes). All shore excursions and independent tour arrangements should dispatch from the Venice Cruise Terminal. Please note that no taxis or private cars are permitted to enter the berthing facility in Fusina. Disembarkation Information While the ship is docking in Fusina, which is situated on the western shore of the Venetian Lagoon, disembarkation formalities and luggage claim for all guests will take place at the Venice Cruise Terminal located in the city of Venice. Regent will arrange for all guests to be transported from Fusina port to Venice Cruise Terminal for official disembarkation (an approximately 30 minutes’ drive), from where guests can continue their onward journey. Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126

Hi Sheila, There are a few of us that monitor posts on Cruise Critic, but really the best way to reach us is through email, to ensure nothing is missed. I believe you are in communication with my colleague Sara, but I am happy to discuss your concerns on your recent cruise. Please reach out to me via email at jteegen@rssc.com and we can discuss further. Regards, Jennefer Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 | 😄 352.870.8279 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises

Perfect. Please reach out at any time. Best, Jenn Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 | 😄 352.870.8279 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126

Mr. and Mrs. Makai 7, We certainly are not ready to say goodbye, and are willing to figure out how to reignite the spark that was once there. I was actually onboard with you and would love to talk through your issues and concerns. Please send me an email at jteegen@rssc.com so we can properly address everything and hopefully you can give us a second chance to prove our commitment to you! Warm Regards (and a little heartache), Jennefer Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 | 😄 352.870.8279 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126

Hi @BellaOnline – I am so sorry to hear about the challenges with your trip home. I know that our Guest Relations department has reached out to your Travel Advisor, and we’ll certainly try to resolve all the issues as soon as possible. If you would like to reach out to me directly, you can email me or call me (info below). Thank you! Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126

@rkaratsu please email me at jteegen@rssc.com with your name and seven seas society number and I will opt you out of our mailing list. Thank you! Jennefer Teegen | Director of Guest Experience and Loyalty P: +1 954.940.7217 jteegen@rssc.com| www.rssc.com Regent Seven Seas Cruises 7300 Corporate Drive, Miami FL 33126 AN UNRIVALED EXPERIENCE™