I believe we were on the same cruise! Yes Vinod and Sajo were wonderful.
agreed that John the “head butler” was useless. We never got our welcome bottle of bubbly and were given various reasons why not - including they were out and you have to ask ?!?
we are in the Apex in February and have decided that we will make certain that we get what we have paid for including welcome bubbly, lattes in the room, shirt pressing etc. if not yes we will speak with the hotel director.